Terrible Customer Service at Best Buy – Disappointed!
I placed an order online using my company’s credit card, under my brother’s name (also on the card). The order confirmation and pickup email were sent to my email.
When I went to pick it up at the store...
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Terrible Customer Service at Best Buy – Disappointed!
I placed an order online using my company’s credit card, under my brother’s name (also on the card). The order confirmation and pickup email were sent to my email.
When I went to pick it up at the store tonight, the woman at the order pickup counter was incredibly rude and unprofessional. She was chatting with her coworker, ignoring waiting customers. When I asked for help, she coldly asked for ID. I showed her an image of my brother’s ID, the confirmation email, order number, and even my own ID showing we share the same address—but she refused to release the order.
Nowhere in the email did it say the person named on the order must be physically present. It clearly says, “Just show this number to a Best Buy associate at the counter.” Other stores like Target only require a confirmation number, and I’ve picked up from Best Buy before with no issue.
When I mentioned how unhelpful the policy was, she shrugged it off and said in a rude tone that “the person needs to be here.” No apology, no effort to assist. I ended up canceling the order out of frustration.
Best Buy seriously needs to retrain their staff on how to treat customers with respect. If this is the kind of service you’re offering, don’t be surprised when loyal customers start shopping elsewhere.