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About

Best Buy is an electronic store in Williamsburg, VA.

Best Buy Review Summary

The summary was generated by AI, based on reviews.

This Best Buy location offers a wide selection of electronics and knowledgeable staff to help with purchases. Customers praise the store's cleanliness and organized layout, making it easy to find what they need. However, some reviewers mention long wait times for assistance and inconsistent pricing.

Review Rating Chart

Yelp: 4.2/5

Google Reviews: 4.1/5

Facebook Reviews: 4.5/5

Trustpilot: 4.0/5

Better Business Bureau: A-

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Reviews & Ratings

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4.2
(1367 Reviews)
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Juliea Birkey
Juliea Birkey -Google user
5 months ago
Very small, lots of products sitting in aisles but was during the holidays
Angela Morris (Αγγελική)
Angela Morris (Αγγελική) -Google user
4 years ago
Three reasons I bought my Apple MacBook Air from Best Buy. Fast Delivery, Superb Service on line and at their physical stores without pressure to buy and why give my money to Apple directly when they can’t ship for weeks. Why not give a chance...Read More
Jasmine Rendon
Jasmine Rendon -Google user
a year ago
This location has a decent amount of inventory, I recently stopped by for a purchase and everything went smoothly
Sonya Lim and Christopher Turner
Sonya Lim and Christopher Turner -Google user
5 months ago
We purchased a NEW 50" Toshiba smart TV today as a Christmas gift. The TV was delivered on 12/24 from Store 1444 in Williamsburg, VA. Much to our deep disappointment and shock, the TV was used, repackaged as "new," still had the previous...Read More
Charlene Martin
Charlene Martin -Google user
6 months ago
I needed some information on lap tops. Two people helped with questions one was Chris and the other I didn't catch the name on. Decided not to get at that moment but definitely want to get soon.
Sandra Phillips
Sandra Phillips -Google user
2 years ago
I absolutely love this store! First, there was a guy outside the store to greet me and told if I needed any help inside where to go then answered my questions as to where I needed to go for what I had to do. He...Read More
Zytria Osborne
Zytria Osborne -Google user
a year ago
Purchased an LG tv from here. Ordered same day pick up. The process was fast quick and easy, a worker helped us load it into the car.
Rhonda Anderson
Rhonda Anderson -Google user
6 days ago
Everyone was friendly. Isaiah was extremely helpful. However we were disappointed. We had wanted to buy a phone there. But we found out that it was only the same price as Amazon. They also didn't have it in stock. These...Read More
Rob G
Rob G -Google user
2 months ago
We went in looking for a specific item. We were greeted at the door, and an associate was summoned. The associate was knowledgeable and helpful in explaining some not-obvious high tech differences in the ear buds we were looking at. We made our...Read More
Doctor spider face
Doctor spider face -Google user
3 months ago
Great experience! I was helped by a gentleman named Mike and he was extremely friendly and helpful I also had a screen replaced by a man I believe who was named Isaiah. I have no clue how he did it but I got a new...Read More
Luis H
Luis H -Google user
4 months ago
I strongly advise against visiting this store or any other Best Buy locations. I was sold a Plus membership under false pretenses, and they are now attempting to charge me restocking fees on items that were supposedly covered by the membership. It turns out they...Read More
Tseg dan
Tseg dan -Google user
5 months ago
False promise to get Bestbuy credit card opened Two of store employees told us we get 20 percent off of our total purchase, If we open Bestbuy credit card. They even specifically said, we will save around $ 200 which is 20 %...Read More
VB Local
VB Local -Google user
4 months ago
Staff was helpful. For some reason most of TV’s I’ve had to buy from here are always stored in the back and require employee to get for you. Service is still quick.
Vincent Fabiano
Vincent Fabiano -Google user
5 months ago
I would strongly recommend avoiding this Best Buy. I’ve shopped here multiple times, and each visit has been disappointing. The customer service is lacking, the product quality is unreliable, and they are frequently out of stock on essential items. For example, when I purchased a smartphone,...Read More
ke ct
ke ct -Google user
5 months ago
No customer service you can't even call and speak to somebody at the store to find out if they have a product in stock or even a product exists the store is supposed to be a technology store but yet they can't answer phones it...Read More
Trisha Carey
Trisha Carey -Google user
7 months ago
Just bout a projector for my outdoor theater. The sales clerk said it would be great for what I was looking for. It's worse than my old projector and doesn't screen mirror properly. I just called to let them know I need to return it...Read More
Lonnie Sandifer
Lonnie Sandifer -Google user
2 months ago
They don't deliver when they say they will... order from Walmart or Amazon you will get your tv the next day... best buy takes a week then they still don't show up.
Luke Groom
Luke Groom -Google user
11 months ago
This Best Buy is better than the average Best Buy. Want to know why I think so? This location seemed on the ropes a year or two ago. Almost nothing in demand was in stock, unkempt aisle’s all over the store, and unfriendly employees who...Read More
Dan Gutierrez
Dan Gutierrez -Google user
a month ago
I went looking for printer ink, and they had it for my printer. They always have plenty of printer's ink.
Steve Galat
Steve Galat -Google user
6 months ago
Every employee was focused on their phones and whatever was on their screen. I had to seek out and find someone to inconvenience with questions about laptops. You'd think electronics would have staff ready to answer questions and sell you the expense electronicnic decision. Business tip: when...Read More

Features

Service options

check icon Curbside pickup
check icon Delivery
check icon In-store pickup
check icon In-store shopping

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Offerings

check icon Assembly service
check icon Repair services

Planning

check icon Quick visit

Recycling

check icon Electronics

Payments

check icon Checks
check icon Credit cards
check icon Debit cards
check icon NFC mobile payments