To whomever this may concern at Best Buy management department on Fry rd. & i10.
I visited your store on October 16 at around 7:10PM. I was greeted by the woman in the front and she pointed in the direction of where my Apple Pencil pro...
Read MoreTo whomever this may concern at Best Buy management department on Fry rd. & i10.
I visited your store on October 16 at around 7:10PM. I was greeted by the woman in the front and she pointed in the direction of where my Apple Pencil pro item was located and camera products I wanted. I was unable to find my items, I ask the cashier and she just stays sitting in her chair the whole time and just points somewhere and that’s it.
I go to where she points and nothing… I ask another gentleman who works for Best Buy toward the back electronics section and he says go back to the cashier and ask them about it. Additionally, I saw other store employees who were playing on their phones and when I was approaching them to ask for assistance they walked away to the back/ side section of the store where only employees may enter.
I walked around your store aimlessly and mind you I hate this store and only came here out of necessity and try to avoid this store for good reason as this is always the case of how the customer service is here and idk much about tech things so I’m someone who needs assistance when shopping here and assistance is an extremely rare and difficult thing to find at this Best Buy.
In contrast, at around 7:40PM a young gentleman with earrings and a nose piercing named Lenard who was already assisting another customer came to me and asked if I needed assistance and I definitely said yes and he walked with me throughout the store and got me everything I wanted and explained the products to me and how to use them and what to watch out for. He was very knowledgeable and I was very lucky he assisted me. In addition, he was very pleasant, sociable (I enjoy socializing with others so this was a big thing for me and made my trip here very nice) and overall a very respectful, hardworking, knowledgeable and pleasant human being.
Lastly, he assisted me in checkout too because he knew I was not happy with the other associates at the cash register area and that is when I asked him about customer review surveys but Best Buy doesn’t include those on their receipts so I took the liberty to have him write his name down on the receipt so I could make this review to shine a line on the diamond in your fry and i10 location compared to all the other terrible associates.
Therein, I do believe he is owed additional compensation for doing not only his job but carrying the weight of all the other poor quality associates that he is forced to work alongside.
Cordially,
T.
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