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Best Buy is an electronic store in Danbury, CT.

Best Buy Review Summary

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4.2
(2443 Reviews)
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Bodega_Kat (Bodega Kat)
Bodega_Kat (Bodega Kat) -Google user
7 months ago
DO NOT BUY GIFTS FROM THIS LOCATION i was sold a new iPad Air m2 with the packaging all destroyed and was told I could not exchange for a different box because I picked up my order online and the system wouldn’t let them process...Read More
Esbin Salazar
Esbin Salazar -Google user
a month ago
Cesar and Roberto made my Frame as requested! Perfect!!! Thank you so much i recommend them 5++++
Pj Pascarelli
Pj Pascarelli -Google user
a year ago
Recently purchased a washer And dryer, the gentleman that helped us was kind,polite, and informative about the products we were interested in. He was a pleasure just overall great attitude and seemed genuinely happy to help us. We will be back when we need ...Read More
Geovanny
Geovanny -Google user
11 months ago
I’ve been a frequent customer of this Best Buy location since 2017, and they never let me down. The pickup/ return process is smooth and easy. Shout-out to the 2 geek squad gentleman in the car service department in the back as well, they work...Read More
Jerry Pareja
Jerry Pareja -Google user
a month ago
Well oiled machine when it came to the customer service. From the moment Mason and I walked in , we were greeted and pointed in the right direction. Received more than expected, but it was pricy. They do have all that I've needed. Not...Read More
McGuinness, Theresa SMS Teacher - Math Grade 8
McGuinness, Theresa SMS Teacher - Math Grade 8 -Google user
2 months ago
The worst experience buying an appliance! First it was delivered and the corner of the door was smashed. ( after taking off from work to wait for it) They promised a redelivery on Saturday but when Saturday morning arrived they informed me that they could...Read More
Mark Friedman
Mark Friedman -Google user
5 months ago
They have a ton of staff and that is helpful in a world where I wander most stores looking for somebody to assist me without success. Despite this I've had to wait for pickup for longer than it should have taken due to what looks...Read More
Erica Dian
Erica Dian -Google user
6 months ago
I can’t find a way to write a survey so I’ll review here. John Goff was an extremely pleasant and kind employee to work with. I highly recommend this Best Buy thanks to his service and amazing attitude. Never had a better experience buying a...Read More
Dawn Ciappetta
Dawn Ciappetta -Google user
5 months ago
If I could do minus 10 I would. The worst customer service of any store I have ever dealt with!!! I have been dealing with so many people all saying a 3000$ credit for a tv (returned) that the geek quad picked up!! But...Read More
Richie Lucy
Richie Lucy -Google user
a month ago
Came here to drop off a laptop for repair, and was turned away as apparently changing credit card information takes over a day to update. I Dropped it off at a later date and when I got it back they had lost the charger, gave...Read More
Marilyn
Marilyn -Google user
4 months ago
We went to this store Best Buy today 10/19/2024 to get two dash cam for my car ,home camera and Laptop, and it was one of our worst experiences ever in store , no one came up to offer help, we went...Read More
Will Tyler
Will Tyler -Google user
2 months ago
Christian and Gordon from Geek Squad were 11/10 support, could not ask for better. This is the kind of service that keeps me coming back
M D
M D -Google user
5 months ago
Horrible experience, when I checked in using the app to pick up my order there were around 6 employees around the checkout/pick up area, I had to wait with people who needed to return and when I asked why the pick up line was mixed...Read More
Gregory Martin
Gregory Martin -Google user
4 months ago
I bought a $300 steering wheel , which they took my name and number down for, supposedly getting points for. One week later, I spent another $300 on a graphics card, and while trying to check out, they asked for all my info again, which...Read More
Brenda Arico
Brenda Arico -Google user
5 months ago
I purchased a $1356 refrigerator. They did not install the water line I bought with it. Also did not show me how to use it. I never had a refrigerator like this. They handed me the booklet and said see you later. They were supposed...Read More
Scott
Scott -Google user
2 months ago
Lame selection. High prices. Indifferent help. … More
ARP ARP
ARP ARP -Google user
2 months ago
Good store but early any help available these days. A lil disappointing having to wait 10mins+ to get help.
Jhojan Villamarin Caviedes
Jhojan Villamarin Caviedes -Google user
8 months ago
A few weeks ago I went to the store to purchase a laptop. The employee who helped me was named Erick and he was very helpful and knowledgeable. He took his time to answer all the questions I had, gave me recommendations and useful...Read More
NSB
NSB -Google user
8 months ago
Usually not a fan of big box stores but very knowledgeable, helpful staff who took their time assisting me to get exactly what I'd wanted. Generous 14 day no questions asked return policy. Lots of parking. Endless selection of computers, tablets, phones, accessories for all...Read More
Julio hall
Julio hall -Google user
3 months ago
Can never go wrong with best buy, but they need better prices ...or Amazon is going to take all our money
M D
M D -Google user
5 months ago
Horrible experience, when I checked in using the app to pick up my order there were around 6 employees around the checkout/pick up area, I had to wait with people who needed to return and when I asked why the pick up line was mixed...Read More
Gregory Martin
Gregory Martin -Google user
4 months ago
I bought a $300 steering wheel , which they took my name and number down for, supposedly getting points for. One week later, I spent another $300 on a graphics card, and while trying to check out, they asked for all my info again, which...Read More
Brenda Arico
Brenda Arico -Google user
5 months ago
I purchased a $1356 refrigerator. They did not install the water line I bought with it. Also did not show me how to use it. I never had a refrigerator like this. They handed me the booklet and said see you later. They were supposed...Read More
Scott
Scott -Google user
2 months ago
Lame selection. High prices. Indifferent help. Poor merchandising. A last stop of desperation. A painful reminder of why I do not shop here.

Features

Service options

check icon Curbside pickup
check icon Delivery
check icon In-store pickup
check icon In-store shopping
check icon Same-day delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Offerings

check icon Assembly service
check icon Repair services

Planning

check icon Quick visit

Recycling

check icon Batteries
check icon Electronics

Payments

check icon Checks
check icon Credit cards
check icon Debit cards
check icon NFC mobile payments