Open Box Buyer Beware:
I purchased an 83” LG G4 OLED TV in "excellent condition" from Best Buy online, thinking I was getting a great deal. The website made it sound like this TV was in perfect shape. I drove 1.5 hours from Goose Creek, SC...
Read MoreOpen Box Buyer Beware:
I purchased an 83” LG G4 OLED TV in "excellent condition" from Best Buy online, thinking I was getting a great deal. The website made it sound like this TV was in perfect shape. I drove 1.5 hours from Goose Creek, SC to the Best Buy in Bluffton to pick it up. When I got there, I confirmed with the staff that everything was fine and in excellent condition, and they assured me the TV had been thoroughly tested and reset to factory settings—"like new."
But as soon as they wheeled the TV out, I noticed it was held together with flimsy blue Best Buy tape on the bottom. At this point, I should’ve turned around. When they lifted the TV into my truck, the power cord literally fell out the bottom. I was already concerned, but I pushed through because, hey, it’s a good deal, right? Big mistake.
Once I got the TV home and started unboxing it, the "excellent condition" TV was missing the back cover plate, wall mount, screws, remote, and the instruction/warranty manual. I tried calling the Bluffton store multiple times, but surprise! You can’t get through to a store directly. You’re routed to some call center. After talking to THREE customer service reps, all they told me was to just drive 1.5 hours back to the store. Are you kidding me? The truck I drove there with isn’t even mine! This is completely unacceptable.
I then tried to call my local store in North Charleston. No luck. Again, no direct line. I was stuck with the call center, which refused to give me a number to speak directly with the store. Frustrated beyond belief, I decided to just drive to the North Charleston store in person. The response was pathetic. No apology, no offer of a solution. The so-called manager didn’t seem surprised at all and told me to "Google the General Manager’s name and email them." Really? That’s how Best Buy handles things now?
To top it off, two employees admitted that since CEO Corrie Barry took over, Best Buy doesn’t care about customer service anymore—only about profits. This whole experience has been a nightmare. Yes, I could return the TV, but at this point, it’s not even about that anymore. It’s about warning people: Best Buy doesn’t care about YOU, they care about YOUR MONEY. And frankly, it’s beyond frustrating.
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