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Bertera Subaru West Springfield

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4.2 (701)

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Bertera Subaru West Springfield is a subaru dealer in West Springfield, MA.

Bertera Subaru West Springfield Review Summary

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4.2

(701 Reviews)

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Tynayko Melendez (Tye) -Google user

Edited 3 years ago

Had a great time here. The people here are helpful and take the time to get to know you as well as help you. I didn't feel pressured in anyway which is a good thing. Thank you for everything. I am now a Subaru owner...Read More

Bradley Radziewicz -Google user

a year ago

Bertera Subaru is a dealership I’ve been going to for several years now. I’ve always worked with the sales representative, Keith, which has been very helpful throughout the buying process of each of the cars I’ve gotten in the past. Special thanks to him for...Read More

Randy Collins -Google user

2 years ago

I was reluctant to go to a new dealership but Bertera had a great deal on a CPO car at a great price. Jordan (Internet Sales) and Keith Goldsmith were very informative and answer All my many questions with patience and a complete knowledge of...Read More

Francine Bell -Google user

Edited 4 years ago

We were pleased with the excellent quality and service at Bertera Subaru in West Springfield. Joe Bucko was the sales associate who helped us with the lease of our Subaru Outback. Joe was extremely helpful, answered all questions, and was …

johnb382s -Google user

3 years ago

Bought a brand new 2022 Wrx and had my A/C compressor faulty from the factory. While waiting on my vehicle for 5 weeks due to the part not being available I was given a nice loaner car 2022 Legacy XT touring.Upon picking up my Wrx...Read More

David Webster -Google user

2 months ago

I love my new Subaru crosstrek wilderness I purchased at Bertera Subaru of West Springfield. They made it so easy for me. The Staff was so nice and informative. I highly recommend buying a vehicle from them. I...Read More

Hilary Sexton -Google user

6 months ago

I started looking for a new car in February and went to Bertera Subaru. I worked with Johnathan, who was absolutely wonderful. They got me into my 2025 Crosstrek, which I am loving. Conor spent time with me getting me situated with all the technology...Read More

Stan -Google user

3 months ago

My review pertains strictly to new car sales – I have not experienced other departments. I worked with Dee and Ryan to purchase a Crosstrek Wilderness. I'm usually the last person that would write a review for a car dealership, much less a positive one. These...Read More

Tanya Chowdhury -Google user

a year ago

Purchased a new Legacy from Bertera Subaru of West Springfield a couple of weeks ago. The deal was done over the phone with Jason from internet sales, who gave us a great price. Alyssa from sales was super helpful there on, promptly …

Steven Sepaniak -Google user

a year ago

Excellent overall experience and highly recommended to anyone looking to buy a new Subaru. The staff were friendly, professional, knowledgeable and made the entire process of buying a new vehicle enjoyable & stress free. 5 stars!

Tim Leary -Google user

7 months ago

Bought a 2025 Outback from Rich at Bertera Subaru. Zero pressure sale, highly knowledgeable and personable. 5 stars

Sez Morales -Google user

4 days ago

Just got our second car from here. All around amazing team. Greeted immediately with a smile and an eagerness to address your needs. I got a used vehicle, which after their detailing, looks brand new. Keith is our guy. I never want to buy another...Read More

Serena Pisacano -Google user

3 weeks ago

I recently purchased a car at Bertera Subaru, and had a great experience, specifically with my salesperson Keith. I was a first time car buyer and the process was pretty daunting to go about alone. Keith was so incredibly knowledgable about Subaru's and pretty much...Read More

William Arvan -Google user

a month ago

Keith, our salesperson, was the most knowledgeable salesperson I had ever dealt with purchasing a vehicle. Not just knowledgeable, but detailed and very passionate about us buying a Subaru. I remember telling him it was now down to price as my wife and I had...Read More

Hosea Jones -Google user

2 months ago

In July I checked out the Forester at Bertera Subaru in West Springfield, MA. Alex did an excellent job of showing me all the features of the Forester and we took a test drive. I also met with Rich and he went over the best...Read More

Tiffany Greene -Google user

5 months ago

The tariff situation got me a little anxious so I decided to buy a new used car after 10+ years. I was never particularly fond of the narrative that you need a man to be taken seriously, so I went myself. This is where I...Read More

Adrian Richmond -Google user

a month ago

John and Starling are fantastic helped every step of the way and got me into a vehicle that fits my 6'5" frame nicely, can be a trick and they did it well. Further helped every step of the way including helping after a tire blow out...Read More

LVH -Google user

a month ago

I'm so happy with my new Subaru Outback Limited. Johnathan Barrows was fun, direct and accommodating and I am seriously considering driving the two-plus hours to have the car serviced at Bertera. H

colleen powers -Google user

4 months ago

I was ultra-fortunate to have Dee Finkel as my Sales Consultant today! Not only was this salesperson dedicated to the company and product, but also very clearly to me! We spent some quality time together comparing vehicles, test driving and making a plan for my...Read More

Savannah Dietrich -Google user

a month ago

After Balise Subaru was rude and couldn’t give me the time of day I called Bertera Subaru for a problem with my head unit. Alba was very quick with getting me in and diagnosing the problem. The part came in in less than a week...Read More

Ryan Hennessy -Google user

2 months ago

I didn't end up purchasing a vehicle here, but wanted to give a shout out anyway to Dee Finkel who went out of her way to get me a good deal on exactly the car I wanted. I live out-of-state and ended up finding what...Read More

Brian Roy -Google user

6 months ago

I've had nothing but positive experiences here. Bought a new 2025 outback with Dee 6 months ago and it was a lovely experience. We just completed the first 6 month service and the service team offered unprompted to cover the bill (so generous). We also had...Read More

Yelissa Santiago -Google user

7 months ago

The customer service at Bertera Subaru was great. I recently had questions about a new purchase for my daughters who are new drivers and the customer service representative I spoke with whose name was Alex was so patient and informative, he made sure I understood...Read More

Eric Guiel -Google user

3 months ago

Everyone at Betera is professional and caring. Ive been going there for several years and always have a good experience. I recently bought a new car there and the process, from beginning to end, was great. I highly recommend this dealership.

Lynn Brouillard -Google user

5 months ago

I just had the best experience at Bertera Subaru starting with my Salesperson Dan Mirolli who went above and beyond to find the right car for me. Also I would like to thank Mark Noel who is the Sales Manager along with Ryan Campbell in...Read More

Anthony Tornari -Google user

4 months ago

Long from home and traveling up to Maine our 2024 Crosstrek started emitting a noxious smell from the vents. …

Ryan Giles -Google user

2 months ago

Phenomenal service at this Subaru service center. Service advisors was very thorough and explained everything, kept me updated daily about repairs and always asked permission to perform additional work. Best in class service.

Bonnie Hershowitz -Google user

a month ago

The service rep was fabulous. I did not have an appt but was requesting information on the functionality of my outback. The young lady was extremely helpful and patient.

Brandon Tucker -Google user

Edited 4 months ago

Update 5/25: The sport went back in for some service and again, the team was super professional and helpful, especially when it turned out to be more complicated than initially thought. And through a quirk of coincidence, I now own a 2022 …

Kerri Lee -Google user

2 months ago

We had an unexpected delay on a long trip to NH when the check engine and other lights came on. We had to make urgent repairs at Bertera Subaru of West Springfield. The technician worked through lunch and we continued on our way. Thank you...Read More

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Bertera Subaru West Springfield Review Summary