If I could have left less than one star I would. The owner, Mr. Beale, is a volatile person. I suspected he was due to many comments from people in the community but nonetheless I like giving business to locals and so decided to purchase...
Read MoreIf I could have left less than one star I would. The owner, Mr. Beale, is a volatile person. I suspected he was due to many comments from people in the community but nonetheless I like giving business to locals and so decided to purchase chicken feed from them. The bag I purchased this past Sunday had been stored incorrectly and I found chunks of feed in the bag that had previously been wet and dried hard. Some of the larger chunks (palm size) had dry mold on them and I'm not accepting molded food. The owner said (over the phone while I was in the store) that he or his wife needed to be present to make a decision whether to exchange the product or give a refund and only after contacting his supplier and verifying he would receive a refund from them would he give me a refund or exchange. Um, that's not how business works. In the real world, you give the customer a new bag of feed and then take it up with the supplier later if you think the issue lies with them. While he berated me on the phone I indicated I wished my husband was there and maybe he could reason with him but that comment sent him over the edge. I've never been yelled at by the owner of a business while trying to make a return, this is a first in my 60 years on earth. It's sad to know that everything I had heard from members of the community was true. While he was still yelling at me, I walked out and left the product sitting on the floor. I'm not happy but I really feel sorry for the young man that works there and has to deal with "Mr. Beale" as he called him that several times during his heated phone berating. I'm out $50+ dollars and have no way to get a refund. On another note; Mr. Beale and his wife don't recognize people that have been in their store multiply times and have had conversations with them in public more than a few times. Smh.
Update: I saw on my bank statement a few weeks later that they issued a refund. I appreciate the refund but the damage is done.
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