I have been coming to Bay Power (Bay Breakers) for close to ten years. I was working for a cell tower company that provided power upgrades from 3G to 4G technology. I was the electrician that assisted in the power upgrades. I would do several...
Read More
I have been coming to Bay Power (Bay Breakers) for close to ten years. I was working for a cell tower company that provided power upgrades from 3G to 4G technology. I was the electrician that assisted in the power upgrades. I would do several upgrades & look forward to bringing those breakers that were removed to Bay Breakers (at the time). I was recycling, at the same time making a few dollars for bringing in the used breakers. The last couple times I brought several breakers that were removed from older panels for a new electrical service upgrade. A gentleman didn't even look at the crate full of used breakers but shaking his head he told me that he couldn't use any of them. So today I had a similar experience happen. I called last week to verify that Bay Power was still buying used breakers. The gentleman on the phone told me yes. He asked the type of breakers. I let him know that it was 15 and 20 amp arc fault breakers. He said "Yes we buy those breakers, bring them in". When I arrived Harry let me know that they could not use those breakers, because they are arc fault and not arc fault/gfci style breakers. I let him know that I called & was told that they would buy the arc fault breakers. "No" he said. We usually get either larger breakers or arc fault gfci. I asked for his manager, he said he is the supervisor. So I went back inside. I met Aaron. I found that all of those arc fault breakers were actually arc fault/gfci breakers! Aaron let me know that they still didn't need any of those breakers. He said "They don't need those, we have enough". Not consistent with what Harry said at all. I have not only brought breakers to sale, I have also purchased plenty of breakers in the near ten years from Bay Power. I will never again go to Bay Power & will refer my fellow contractor friends to out of state distributors for any electrical breakers or panels.
Thank you for responding to my post. As former Electrical Instructor at a trade school along with currently operating a small business (electrical) I understand the importance of inventory. I hope your training helps your employees to not tell the customer "No" without looking at the inventory (in this case breakers). This has happened to me the last two times I've driven from Oakland to Bay Power in San Jose. The first instance I had just left the gym, so I had sweats on. I had a crate full of breakers (different sizes). I asked the worker if I could sale any of the breakers. He was shaking his head saying "No we don't need those". He didn't even look at the crate of breakers. This was pre-pandemic.. When I arrived a couple weeks back with breakers, it was a similar experience. Harry told me he could not use any of my arc-fault breakers because they were not arc fault gfci. I called prior to coming asking if your company could use arc fault breakers, I was told "Yes bring them in we buy those". What was interesting to me was the fact that the breakers I brought were the arc fault gfci style Harry said you would buy. So he did not even look at the breakers. Then when Aaron looked at the breakers I showed him they were the arc fault gfci type that Harry said they needed. He told me "We don't need those". I work in the field everyday & have noticed shortages of breakers, panels, materials for the electrical trade. As a customer, it seems odd to me that these employees did not have consistency with what they tell there customers & they did not look at the breakers I brought just me. I understand you have been in business for many years but I still will tell my former trainees that I instructed along with my network of contractors to shop elsewhere.
Thanks
Aaron D Reese