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About

Bath & Body Works is a premier Beauty supply store located in the heart of Milpitas, CA. As a leading Candle store, we offer a wide range of fragrant candles, diffusers, and room sprays to create a cozy atmosphere in your home. Our Cosmetics store features an extensive selection of skincare, haircare, and makeup products from top brands. At Bath & Body Works, we're not just a Perfume store - we're a one-stop shop for all your beauty and gifting needs. Our Gift basket store offers beautifully crafted baskets and sets perfect for any occasion. Whether you're looking for a special gift or treating yourself, our knowledgeable staff is here to help you find the perfect product. Visit us today at 570 Great Mall Dr, Milpitas, CA 95035, and experience the best in beauty and home fragrance. As a trusted Beauty supply store, we're committed to providing excellent customer service and helping you discover your new favorite products. Explore our wide range of products online or in-store and discover why Bath & Body Works is the go-to destination for beauty and fragrance enthusiasts.

Bath & Body Works Review Summary

The summary was generated by AI, based on reviews.

Pros

This Bath & Body Works location offers a wide variety of fragrances and products, making it a one-stop shop for all beauty needs. The store is well-organized, and the staff is friendly and knowledgeable, providing excellent customer service. They also have a great rewards program and frequent sales, making it easy to stay stocked up on favorite products.

Cons

Some customers have reported that the store can be overwhelming due to the strong fragrances, and that the prices can be a bit high. Additionally, some products may not be available in-store, and the online shopping experience can be slow.

Review Rating Chart

Yelp: 4.1/5

Google Reviews: 4.3/5

Facebook Reviews: 4.5/5

TripAdvisor: 4.2/5

Sitejabber: 4.4/5

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Reviews & Ratings

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4.4
(394 Reviews)
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Serra Ano
Serra Ano -Google user
a year ago
Tues Nov 29 2023 great selection too bad sink not working helpful washing hands to test scent smells
Amith Kumar Raul
Amith Kumar Raul -Google user
4 years ago
Love this place with the offers on everyday. We love the product provided with different flavours. Will visit the place again with family.
Maria Luiza Quinderé
Maria Luiza Quinderé -Google user
6 years ago
As usual, Bath & Body Works has the best client service. Love their shower gels, hand sanitizer, body mist, body lotion..... everything!!!!❤️ This store particularly had really nice sales. Was very satisfied with my purchases.
Candice White
Candice White -Google user
5 months ago
RUBI TREATED ME WITH EXCELLENT CUSTOMER SERVICE‼️‼️‼️ QUICK EFFICIENT AND 💯% CUSTOMER SERVICE ORIENTED. Please promote her or give her a raise - SHE DESERVES IT❣️ …
Lala Lassiter
Lala Lassiter -Google user
4 years ago
Helpful staff no line, was able to get what I needed and in and out with no problem. I tried to come this past weekend with a two hour wait and super long lines.
A K
A K -Google user
4 years ago
Currently having their Annual Candle Sale...12/4 - 12/6. Hurry While Supplies Last 😁 …
Sue Singer
Sue Singer -Google user
2 months ago
I had the worst customer service experience at this store on 01/13/2024. The store's closing manager that evening (avoiding names out of respect) was shockingly disrespectful and unprofessional, completely opposite to the warm and helpful service I’ve come to expect from Bath & Body Works. Here’s...Read More
Berica Gulbranson
Berica Gulbranson -Google user
7 months ago
I love some of their body sprays and purse - sized items, but their prices need to be dropped. These aren't perfumes that last all day, rather nice smelling sprays that you have to respray multiple times if you don't have a perfume on. Some...Read More
Lisa SW
Lisa SW -Google user
3 months ago
Their customer service is terrible now. Did they change a manager or something? Where are those kind & friendly staffs?
Swaroop Shetwal
Swaroop Shetwal -Google user
a year ago
The selection of products at this location is absolutely fantastic. From their signature candles and lotions to their body washes and perfumes, Bath and Body Works always has the latest and greatest products on the market. The variety of scents is impressive and I always...Read More
R
R -Google user
2 years ago
I went when the store opened today (7/18) in search for spooky Halloween items to soothe my soul and I was so happy that this location had a really good selection of items I had seen online! The girl in the front was very helpful...Read More
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-Google user
2 years ago
One thing I’ve noticed that all Bath & Body Works stores have in common is their friendly staff. When you first walk in, you’re always greeted with a smile and an offer to help. The staff are always open to answering any questions or concerns,...Read More
Rachel Gonzales
Rachel Gonzales -Google user
3 years ago
The place was clean and well stocked. Was given a warm welcome once I walked in. Their customer service skills were on point! The sales associates weren't pushy. They made themselves available & knowledgeable for easy shopping. Bonus: It smells really good in there!
Anjelica Andes
Anjelica Andes -Google user
3 years ago
Love love love this place! The staff is very helpful and sweet. Even one employee went above and beyond to sell me and item (new release scented creams in aromatherapy collections) that wasn't even on the shelf yet! Customer is awesome. Great purchase experience everytime
Stephany Haskins
Stephany Haskins -Google user
6 years ago
There are so many fun scents to try out and usually pretty good deals. The staff are super friendly and helpful. They have samples of all the scents so you can see what you like best. I love that they have a sink to...Read More
Abe Mills
Abe Mills -Google user
2 years ago
Lots of good smells. For seasonal scents, I've learned to buy in bulk. Check online for coupons or sales and buy a box of your favorite ones! … More
Michelle g
Michelle g -Google user
2 years ago
Love their customer service. Very energetic and super friendly. I hadn't planned on buying anything but they suggested a few products and I bought some great stuff.
Freesia Nighsty
Freesia Nighsty -Google user
2 years ago
I picked up my online order here. It’s all good but the only thing I dislike is that they have the body creams I tried to order online but was cancelled. I tried to put an order online for body creams when it was on...Read More
Myriam Elías
Myriam Elías -Google user
3 years ago
Always crowded but I really like the foam soap they are all over my house 😅 they smell really nice and we start buying them since the pandemic started so we are now used to this soap. Sometimes there is a big line and you...Read More
Nour Kuzbari
Nour Kuzbari -Google user
6 years ago
The store manager has nothing to do with customer service, all the other staff I dealt with are friendly and professional except her! She makes everything complicated and prefers to lose a customer over giving a … More
Stephany Haskins
Stephany Haskins -Google user
6 years ago
There are so many fun scents to try out and usually pretty good deals. The staff are super friendly and helpful. They have samples of all the scents so you can see what you like best. I love that they have a sink to...Read More
Abe Mills
Abe Mills -Google user
2 years ago
Lots of good smells. For seasonal scents, I've learned to buy in bulk. Check online for coupons or sales and buy a box of your favorite ones! Over all this store is usually busy, but they have what I need in stock. I mostly stay with...Read More
Freesia Nighsty
Freesia Nighsty -Google user
2 years ago
I picked up my online order here. It’s all good but the only thing I dislike is that they have the body creams I tried to order online but was cancelled. I tried to put an order online for body creams when it was on...Read More
Myriam Elías
Myriam Elías -Google user
3 years ago
Always crowded but I really like the foam soap they are all over my house 😅 they smell really nice and we start buying them since the pandemic started so we are now used to this soap. Sometimes there is a big line and you...Read More
Nour Kuzbari
Nour Kuzbari -Google user
6 years ago
The store manager has nothing to do with customer service, all the other staff I dealt with are friendly and professional except her! She makes everything complicated and prefers to lose a customer over giving a $10 coupon! I’ve never seen a store manager with attitude like...Read More

Features

Service options

check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments