I decided to write a new review of this place in light of today's experience. Today they had a sale on Remington shotguns, I was there early at approximately 7:50 a.m. because I wanted to be one of the first people in line and I...
Read MoreI decided to write a new review of this place in light of today's experience. Today they had a sale on Remington shotguns, I was there early at approximately 7:50 a.m. because I wanted to be one of the first people in line and I do not mind waiting a couple of hours in the cold. Several people came up while I was waiting, due to the way they wrote the ad it confused many people into thinking they opened at 8 a.m., I looked at the ad and it was easy to understand the confusion. Once inside a line formed at the gun counter, I was first in line along with my father-in-law, we asked a gentleman named Skylar if they had the improved choke for the shotgun which he replied, yes they are behind you.
I went to get them while my father-in-law waited in line and he allowed a couple of people to go past him to pay, I returned an approximately 90 seconds upon my return Skyler says to us, you must go to the back of the line. I replied my father-in-law was waiting here for me to return he did not step out of line, in about the most smart-assed snide voice I've ever heard he replied, well it looks like you stepped out of lying to me so I suggest you get to the back of the line. There was absolutely nothing professional about this gentleman.
We got into line and we paid for the shotguns, then we go into the other line to fill out the FFL paperwork. They only had 3 people doing the paperwork and those same people responsible for carrying down the Firearms, they should have had someone running them because due to the hectic and unprofessional manner in which they set up this event it took approximately 30 to 45 minutes to do paperwork that should only take 6 minutes. There were extended periods of time where they were not even up there doing the paperwork which increased the wait time. They were grossly understaffed and honestly seemed horribly incompetent.
No one that was working the gun counter seemed in the least bit friendly, I understand it was hectic, I understand management failed atrociously in preparation, but you should still put on a good face for your customers.
I'm including some pictures of the gentleman who I think might be a manager that I had the bad experience with, as well as the empty counter where they should have been doing their job and processing the paperwork.
I originally lived in Omaha and I recently moved to Council Bluffs, I frequently purchase firearms, yes I'm one of those people and I spend a hell of a lot of money doing it. I can tell you that after today I will no longer purchase from that establishment or from Cabela's a company they recently acquired, which is sad because I've spent many thousands of dollars at Cabela's. from now on if I need a firearm I will go to a private FFL dealer and purchase from them or order online and have it shipped to a private FFL. When you are spending large sums of money you should be treated like a decent human being, I own my own business and I will never speak to a customer like that.
if anyone reads this, I would strongly urge you to consider another shop, actually I would urge you to support a small FFL business.
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