Poor customer service at the gun counter. Zero customer service, stood there for nearly 25 minutes before being asked if anyone had helped me. I came to pick up a gun, didn’t know I needed to sign in on the kiosk, that would’ve been nice...
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Poor customer service at the gun counter. Zero customer service, stood there for nearly 25 minutes before being asked if anyone had helped me. I came to pick up a gun, didn’t know I needed to sign in on the kiosk, that would’ve been nice to know as soon as I walked up to the counter.
I was told to bring my receipt & license to pick up my firearm after waiting 4-5 days for background check. Oh no, it’s much more than that. You have to go through a whole other process which takes 2-3 associates standing over each other at the laptop to make sure they’re doing everything correctly. Since when does it take this long to get a firearm after background is cleared?
Ended up getting a refund, I’ll buy elsewhere. It is not worth the hassle- maybe if the employees had somewhat decent customer service skills.
This place is a joke, management should be embarrassed. We are definitely not the first to have this experience- check out the other reviews lol. What a shame.
P.S- buy your guns elsewhere. We will be doing the same for everything else from here on out.