Very disappointed with owner’s lack of taking responsibility, apologising and taking it upon himself to initiate action to please the customer. We purchased a mattress last year that we had to replace, as it was not as firm as we’d liked. We were...
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Very disappointed with owner’s lack of taking responsibility, apologising and taking it upon himself to initiate action to please the customer. We purchased a mattress last year that we had to replace, as it was not as firm as we’d liked. We were told we had to pay additional $400 to “upgrade” to their firmest available. Five months later, the replacement mattress is just as bad or worse than the first! We payed approximately $2000 for complete bed ensemble, hoping to not have to deal with bed issues for years. However, here we are, not even a year into initial purchase. To top it off, we’re told we have to deal directly with manufacturer to resolve issue. We are angry and owner won’t take any responsibility.