I recently purchased a 2025 Nissan Kicks Sv, but my experience was disappointing. In September, I visited the dealership and was told I needed more money for the vehicle. I revisited in November, worked with the same amazing salesman, and scheduled an appointment for 6...
Read MoreI recently purchased a 2025 Nissan Kicks Sv, but my experience was disappointing. In September, I visited the dealership and was told I needed more money for the vehicle. I revisited in November, worked with the same amazing salesman, and scheduled an appointment for 6 pm on November 19th. Upon arrival, I learned the vehicle I wanted wasn’t available in my chosen color. However, the salesman said it was in stock in another color. After test driving the car during my first visit, I didn’t see any differences except for the color. I was approved for the car but had to pay more due to changes in my credit. After making the down payment, signing documents, and trading in my vehicle, I returned the next day to speak with finance and switch my insurance. When confirming the vehicle with my insurance based on the VIN number, the representative confirmed it was a 2025 Nissan Kicks Sv, not the 2025 Nissan Kicks Sv Premium Intelligence I had chosen. The vehicles have no immediate differences, except for the moon roof on the car I preferred, which I missed since I’m 5’0 and my appointment was at 6 pm. Other features that differentiate them include heated seats, heated side mirrors, a heated steering wheel, and remote start. I spoke with my representative about the differences in vehicles. I was told I’d have to reapply, which would run my credit again, increase my monthly payment by at least $100, and wait for the vehicle, with no guarantee of approval since I’d be applying my credit for the third time. I was more disappointed because I’d already settled for a color I didn’t want, the car would cost more, have fewer features, and take more time to get, compared to the first quoted price. Ultimately, I settled for the base SV model. After settling for the car on November 20th, it had a radio issue after 3 hours. I called the dealership, drove back, and had it looked at, was told to return the next day for service but the service didn’t happen because the radio started working before the service. I was told to return to pick up my plates and registration on November 25th. Associate from finance contacted me on November 23rd to inform me of an error in my financial agreement’s pricing. To rectify the issue, the representative visited my workplace to have me sign new documents. Due to unavailability, I couldn’t return to the dealer. After registering my vehicle for a week on December 2nd, I discovered an incorrect address on my registration, which is currently being resolved. I’m disappointed with the numerous obstacles and disappointments I encountered during my experience. I hope they improve their work processes to enhance customer service.
In-store shopping 
Restaurants
Hotels
Services
Stores
Lawyers
Health
Things To Do
Churches
Transportation
Walmart