Terrible Customer Service, Unwelcoming Staff
I visited this coffee place with a group of seven people. We spent over $80 on coffees and pastries, looking forward to enjoying our morning together. The outdoor seating was nice, so we decided to sit outside. However, the experience was...
Read MoreTerrible Customer Service, Unwelcoming Staff
I visited this coffee place with a group of seven people. We spent over $80 on coffees and pastries, looking forward to enjoying our morning together. The outdoor seating was nice, so we decided to sit outside. However, the experience was ruined by the rude and unprofessional behavior of the staff.
From the moment we walked in, the workers didn’t greet us or even smile. When I went inside to ask for some hot water to add to my coffee, the employee who served me was incredibly rude and made me feel uncomfortable with his attitude. He handed me the hot water like I was inconveniencing him, which is unacceptable in a place that’s supposed to be welcoming.
While we were sitting outside, the staff kept looking at us and talking among themselves, making us feel judged and unwelcome. I decided to speak to the manager about this, and when I went in to ask for a to-go box for our leftover pastries, she greeted me with a blank, unfriendly expression. She didn’t even try to smile or acknowledge my concerns. Instead, she handed me the box like I was asking for too much. Another male worker next to her gave me a dirty look the entire time, which only added to the uncomfortable atmosphere.
This was one of the worst customer service experiences I’ve had at a coffee shop. My entire group felt the negative energy and agreed that we would never come back here again. Coffee shops are supposed to be a place to relax and enjoy your time, but the staff here acted like we were a burden. If you’re looking for a friendly and welcoming place, this is definitely not it. We will be taking our business elsewhere from now on.
Food: 1
Service: 1
Atmosphere: 1
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