On 8/2/24, I was experiencing some car problems while driving on my way to work. Long story short, I came to this AutoZone @4:30p and was happy to find their staff very proactive with assisting an upset, nervous senior with very little car knowledge. They...
Read More
On 8/2/24, I was experiencing some car problems while driving on my way to work. Long story short, I came to this AutoZone @4:30p and was happy to find their staff very proactive with assisting an upset, nervous senior with very little car knowledge. They assessed my problem and unfortunately I had to call a tow truck to prevent further damage by trying to drive. The Service Rep, Ian was awesome. After it was determined that I was stuck there at the mercy of towing company, which didn’t arrive until 6 1/2 hrs later, Ian and his team took very excellent care of me. They made sure that I had a place to wait in safely and made sure that I was as comfortable as I could be given the situation. They attended to the customers as they came and went but checked on me every opportunity they could to make sure that I was alright. As the store closed, they expressed their remorse for my situation and kinda hung around for a lil bit and then offered to take me home! AutoZone please know that these young men were OUTSTANDING!!! I don’t remember the name of the one with the brown curly hair but I wanted EVERYONE TO KNOW THAT THEY ARE MEN OF INTEGRITY!!! I Thank You Gentlemen from the bottom of my heart ❤️ Thank for Everything! Btw, I feel the need to say that I’m a Black female Senior Citizen, I didn’t expect this level of service when I didn’t have to pay for it, a Very Pleasant Surprise!!!