I DO NOT WRITE REVIEWS ALMOST EVER!! However, I have been meaning to sit down and write this review about the store manager Germaine for a few weeks now. I have lived in the Peoria area for going on 6 years. I have always stuck...
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I DO NOT WRITE REVIEWS ALMOST EVER!! However, I have been meaning to sit down and write this review about the store manager Germaine for a few weeks now. I have lived in the Peoria area for going on 6 years. I have always stuck with the AutoZone off 91st Ave and Northern because it is the most convenient location for me. I don't know exactly how long Germaine has been at this location, but he has definitely been there for at least the last few years because EVERY single time I walk into AutoZone he is there and willing to help me. I have needed a new battery for the last 3 years in a row, I have needed stuff (like most people do) to change my oil, brakes, windshield wipers. You name it and I have been in this location. Nobody loves doing car maintenance, but as we know it has to be done and when I am coming into this location its usually not a good day for me or at least not the best day. A few weeks ago, I almost cost myself MY vehicle, and with giving very limited information (because I am not a car mechanic) and I know very little, Germaine was able to stop me from making a huge mistake and adding coolant to my car when it DID NOT need it. I JUST needed to change my air filter, and it ended up being enough! He was professional, knowledgeable, and honestly the turn around to my entire day! I offered him lunch, cash, anything to just show my appreciation, and to thank him for taking the time to EXPLAIN to me what needed to be done FIRST!! He refused all of my gestures and simply asked for a review (smart man)! It seems like it never stops in AutoZone and every single time I have gone in he has helped me like I was the first customer of the day every single time! I would never get on and write a review for anyone, however moving forward if it helps people this much, I will write a review EVERY single time. Thank you, Germaine, for everything! I will continue to go to this location even if I move out of the Peoria area! Your efforts are so appreciated, and you deserve all of the recognition as there is NO WAY I am the first to experience the kindness you spread, and you had no idea how much I needed it that day!