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About

AutoZone Auto Parts is an auto parts store in Paterson, NJ.

AutoZone Auto Parts Review Summary

The summary was generated by AI, based on reviews.

This AutoZone Auto Parts store at 639 E 18th St offers a wide selection of auto parts and accessories, with knowledgeable staff providing helpful advice and guidance. Customers praise the store's convenient location, competitive prices, and efficient service.

Review Rating Chart

Yelp: 4.5/5

Google Reviews: 4.4/5

Facebook Reviews: 4.7/5

Trustpilot: 4.3/5

Sitejabber: 4.1/5

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(599 Reviews)
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John Taveras
John Taveras -Google user
a year ago
Store suppose to close at 10pm as per their online hours. But it’s 9:30 all doors closed manager extremely rude and unprofessional. Auto-zone need to do better job training their employees when it’s come to customer service
Cat Sanchez
Cat Sanchez -Google user
a year ago
I was the 1st customer here this a.m. I needed my battery checked out. Anna manager/supervisor Said she has no one to help until 10am so come back then. I said there are 2 of you here right now. She started to say how the both of them cannot...Read More
MD islam
MD islam -Google user
2 months ago
It's wonderful to hear you've been a loyal customer for eight years! That speaks volumes about the consistent quality and service you've experienced. It's great to know you find the parts reliable, and that the prices are reasonable, especially considering the current economic climate. A...Read More
carlos balseca
carlos balseca -Google user
3 months ago
The service they provide is crazy !!! Stop going here they wont even cancel my order o keep calling putting me on hold like it takes 2 min to cancel!!! This is crazy!! Im still calling then they just oick up stright to hold...Read More
La plata De oro
La plata De oro -Google user
7 months ago
My name is Johana. I was there last week. A young man named Jonas helped me. What a great service he has. May God bless him. He has charisma and excellent service. I wish the best for you, young Jonas. I know you will go...Read More
Othman Thabata
Othman Thabata -Google user
7 months ago
I called Auto Zone location 18th ave Paterson to confirm they have a part in stock, They answer and say please hold, I stay on hold for 16mins and finally hang up and call back and this time no one even says anything I’m placed...Read More
Nas Lei
Nas Lei -Google user
5 months ago
The parking lot has become AutoZone's customer's #1 auto mechanic shop! Oil antifreeze and god knows what else has spilled all throughout the parking lot ......I'll leave the disgusting treatment of the employees for another review on another day.....
Jenelle H
Jenelle H -Google user
4 weeks ago
Came to this location at 9:45pm on a Monday, and they said they was closed… so what time do they really close ???
La mina De oro
La mina De oro -Google user
7 months ago
That Wellington has poor customer service, doesn't know how to work and has slow drivers. Whenever we order small items, they don't send them. I won't buy any more, that's why I buy at Union Ave.
Alex Pinnock
Alex Pinnock -Google user
a year ago
Very poor customer service the individual that was at the store today Jose Henrq because he claimed he did not speak English refused to assist me taking others who speak Spanish from behind me until I identified myself and my profession I got some help...Read More
Akın Güleç
Akın Güleç -Google user
4 months ago
Terrible service very rude staff!
Kevin Wilson
Kevin Wilson -Google user
2 years ago
I'm a rewards member with over 50 vehicles on my account. I'm at AutoZone 2 times a week and I can assure you this is the WORST LOCATION. I called five times to do a inventory check before I drove 45 minutes away to...Read More
Stafford Mcanuff
Stafford Mcanuff -Google user
2 years ago
It was perfect. I had multiple batteries that i believed were either bad or dead and the young lady Ms camille was Very helpful and knowledgeable. From start to finish she assisted me checking the batteries life, charging them to see if the …
Janiris Almonte
Janiris Almonte -Google user
a year ago
Yuracel & José were amazing and helped me so much! Even called other stores to make sure my car parts were there! I truly appreciate this store for their amazing employees !
Courtney Davidson
Courtney Davidson -Google user
3 years ago
I love going to get my car fixed here especially when all I've gotta do is buy the parts and I have the guy Zack outside put on any and all parts I bought. He's a true gentleman very respectful and knows what he's doing....Read More
Jose Rodriguez
Jose Rodriguez -Google user
7 years ago
Did not have enough personnel to assist me in finding the item that I needed. Good customer service is essential in any business. When customers recomend a particular business to other people, it could the best type of marketing for that business.
Dayshon T. Smith
Dayshon T. Smith -Google user
a year ago
The mfs here are USELESS . Computers are always acting up. They hire people and can’t properly train them, the manager throws a little tantrum when the new hires ask for help. Like BRRRUUUHHH
Jony Cortes (ZiN)
Jony Cortes (ZiN) -Google user
2 years ago
Walked to this store to get a battery jumper box and they were all sold out. According to their website it was supposed to be in stock. Their assistant told me the only location that had the jumper box available was in fairlawn. This …
L HERNANDEZ
L HERNANDEZ -Google user
2 years ago
Had a bad review 3 years back but im updating it..i had to get a turn signal relay sold out in other stores. I called like 20 mins before they closed ,a gentleman answered and pulled the part for me. I was expecting a bad...Read More
Maria Ferreira
Maria Ferreira -Google user
4 years ago
Their customer service is outstanding. As soon as I walk into the store they're always asking if I need help or am looking for something in particular. I'm always in and out of the store quick.

Features

Service options

check icon Curbside pickup
check icon Delivery
check icon In-store pickup
check icon In-store shopping
check icon Same-day delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Planning

check icon Quick visit

Recycling

check icon Batteries

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Parking

check icon On-site parking