I had a fantastic customer service experience while visiting my local AutoZone in Jacksonville, Florida on Southside Boulevard. I usually go here to pick up any supplies I might need. This time I was there to have my car battery replaced. I've had great experiences...
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I had a fantastic customer service experience while visiting my local AutoZone in Jacksonville, Florida on Southside Boulevard. I usually go here to pick up any supplies I might need. This time I was there to have my car battery replaced. I've had great experiences in the past so I expected to have the same when I returned. I was not disappointed. Annie greeted me as soon as I walked in the door and asked how she could be of help. When I told her that I needed my car battery changed, she said, "Let's take a look." After inspection, she removed my old battery and patiently worked on getting my new battery in place. I say 'patiently' because the design of the housing holding my battery in place is quite "intricate" (not easily manipulated). But she worked diligently, and with a smile. And she even recruited some help when the need arose. Together they were successful. A normally 10 minute endeavor easily became 20 minutes. But through it all, Annie was pleasant, cheerful, and helpful. Her professionalism and demeanor was and is appreciated and applauded, and an asset to the company. Thank you Annie! I'll be back.