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AutoZone Auto Parts in Charlotte

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3.8 (98)

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AutoZone Auto Parts is an auto parts store in Charlotte, NC.

AutoZone Auto Parts Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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3.8

(98 Reviews)

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stasha fitzgerald -Google user

a week ago

absolutely so rude i was there last night at 6pm, i’ve never seen workers act so hateful towards people, we asked for a battery charge and the boy cashier said he couldn’t do it that we have to get the battery out ourselfs and bring...Read More

Blondie Monroe -Google user

2 years ago

No Review Text

Marissa Eaton -Google user

2 months ago

If I could put 0 I would I called for part prices for my car and I spoke with Mama B and Keisha after giving the car parts I was told they didn't have time to give subtotal so I said that's fine I can...Read More

JaQuetta Jones -Google user

6 months ago

Alex was rude and didn't want to assist at All!! He told me to go to Ace instead. I came here before for the same thing and had no issue. They took pieces and got and came back. Not sure if Alex feet was hurting...Read More

TaLeena Ashley -Google user

3 weeks ago

Luis gTyyy SmithMisonKcSooooo amazing !Ty & Luis has great professional customer service they went above and beyond for me ! Thank you

Michael Brodie -Google user

6 months ago

I was lied too. I called and asked if I had warranty on brakes. They confirmed i did. I then asked if I could purchase a new set so I could change the brakes and once I brought the old one backs get a refund...Read More

Teywonia Byrd -Google user

8 months ago

I was having a pretty troublesome time locating the correct battery for my vehicle on a Sunday morning. There were a number of other issues that ensued complicating what should’ve been a simple battery replacement. Mr. Jonathan at Auto Zone literally went over and beyond...Read More

Brittany Britz -Google user

a month ago

The staff was helpful and I noticed the store was clean. I do however feel that items that hang from mirrors should not be sold because they can obstruct a driver's field of view. It's unlikely that those items would ever be taken off of...Read More

Dima Lauj -Google user

9 months ago

Came in today and had diagnose by Bobby. Such as nice guy and professional associate. Bobby was very nice and kind. i came here before but did not rate but Bobby made me leave a review.Oh! Beware, he has a sense of humor! hahaThanks!

Ryu Fan -Google user

2 years ago

Great service from Bryan. Helped out tremendously with my exchange for defective battery. Thought it was going to be a difficult issue but he literally asked me how I wanted my money returned without hesitation. That’s real quality service if you ask me. Will recommend...Read More

Yannick -Google user

4 months ago

The young man that try to assist me with the return was very pleasant however, I believe it was the manager on duty, came over there and seemed to have a problem with completing the return and she seem to talk down to the young...Read More

Andrew Fennell -Google user

11 months ago

I've been here 3 times in the morning and they can never seem to open on time. The store opens at 7:30 am, but it's been 7:50, 7:55, and 7:57 every morning I've needed to go. Beyond that, I've also shown people here parts that...Read More

Greg Chapmon -Google user

2 years ago

They had what I needed, which is always a plus. They wanted me to check myself out, though. Seriously. They wanted me to scan my items and pay for them myself. I don't work there. There's a reason I am at Auto Zone instead of...Read More

LiveLaughSmile -Google user

3 months ago

No one greeted me when entering this establishment. I was actually shopping for a portable battery charger for my daughter car. I spent at least 15 minutes trying to figure out which one to purchase. No one asked if I needed assistance. I told not...Read More

Daniel Earp -Google user

2 years ago

I was at Ikea and when leaving found my car had a dead battery. My emergency battery booster didn't work. I saw there was an AutoZone around a half mile away. We walked there.I was helped by a gentleman named Tony. He is an assistant...Read More

Nyia Meggett -Google user

a year ago

Customer service is rude. I called just to see if they had a piece in stock. I was immediately placed on hold. I was holding 6 minutes But then Someone came back and asked if I was someone else, and put me on hold for...Read More

Nick Akers -Google user

2 years ago

Brought my girlfriend's car in for a new battery. To reiterate, not my car. I didn't know the "trim" and tried to tell the guy behind the counter the engine size instead to see if that made a difference. He was quite condescending. It's not...Read More

Kristin Smith -Google user

4 months ago

I recently visited your location to have my car battery checked, but unfortunately, the experience was not satisfactory. While the staff did check the battery, they were noticeably rude and seemed inconvenienced by my request. Due to the battery being dead, they were unable to...Read More

Laura Woods -Google user

2 years ago

This is the worst AutoZone I have ever went to in my life. A older Hispanic male, I believe they said his name was Angelo, completely disrespected me. I told him I think it's my headlight that's out or the light next to it. Instead...Read More

John Costner : The Reading Cipher -Google user

2 years ago

The manager in the store moved me so much he got a terrible call at work that one of his family members had recently passed and he was unable to leave and you can see the pain and frustration in the space but he did...Read More

Vincent Collette-Hicks -Google user

a year ago

Amazing customer service. Elijah made sure to help me and went above and beyond throughout the process. He’s quiet and looks a little nonchalant, and that’s why I was surprised whenever he offered to help me out.If Elijah is working he will most definitely be...Read More

Frux Adinfinitum -Google user

a year ago

Mr. Jonathan F. is an absolute treasure! I was so frustrated and somewhat freaking out but Mr. Johnathan was absolutely professional, knowledgeable, and pleasant. He managed my situation and was humble about his expertise. Seriously, by far the best example of customer...Read More

Ramos Carreto -Google user

a year ago

Good customer serviceGood staff...👍

Features

Service options

Curbside pickup

Delivery

In-store pickup

In-store shopping

Same-day delivery

Accessibility

Wheelchair accessible entrance

Wheelchair accessible parking lot

Planning

Quick visit

Recycling

Batteries

Payments

Credit cards

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AutoZone Auto Parts Review Summary