While deployed, my wife brought our Audi in for service at Audi El Paso, and I was a bit anxious about her having to handle everything alone. That worry disappeared thanks to one exceptional service consultant — Ricky.
From start to finish, Ricky treated her with...
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While deployed, my wife brought our Audi in for service at Audi El Paso, and I was a bit anxious about her having to handle everything alone. That worry disappeared thanks to one exceptional service consultant — Ricky.
From start to finish, Ricky treated her with respect, kindness, and professionalism. Most importantly, he was completely honest. He didn’t try to push unnecessary services or upsell repairs she didn’t need — something that, unfortunately, many women still face when visiting a service center on their own.
Ricky clearly explained everything, kept her informed, and made sure she felt confident and taken care of. Knowing she was in good hands while I couldn’t be there gave me an incredible sense of peace. That kind of integrity and care means more than I can put into words.
From now on, Ricky is the only service advisor we’ll trust with our vehicle. I’ll be recommending him to all of my fellow service members, their families, and anyone else looking for honest, top-notch service. He didn’t just make a routine appointment go smoothly — he made a lasting impression that truly meant something to our family.
Thank you, Audi El Paso, for having someone like Ricky on your team. He represents the Audi brand in the best possible way.