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Call Direction Website Reviews

About

AT&T Store is a cell phone store in Cincinnati, OH.

AT&T Store Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4.4
(720 Reviews)
5
4
3
2
1
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Chadwick Adams
Chadwick Adams -Google user
7 months ago
What an experience, sometimes shopping for phones can be a real pain, but today the sales guy Caleb and the manager Damien made this so easy! Answered every question efficiently and honestly and really streamline this entire process and got me in and out. I...Read More
Jessica Ellington
Jessica Ellington -Google user
2 months ago
A great experience at this store! I came in on a busy Saturday to switch from T-Maybe to AT&T and it was so smooth and easy! They had my phone in stock and everything transferred and new service working in no time. Dallas was so nice, so...Read More
Dawn-Marie McCall
Dawn-Marie McCall -Google user
2 months ago
I had an on going issue with my cellular service that brought me into this store twice during the holidays. Each time, no matter how busy, I was greeted at the door and asked what brought me in. Each employee was concerned and invested in...Read More
Dawn Bailey
Dawn Bailey -Google user
3 weeks ago
I met Dallas about two months ago after switching service to AT&T from Verizon! He answered every question I had and helped me interpret our new bill! Dallas is professional and made my experience a smooth transition. I will only shop this location!
Patricia Haag
Patricia Haag -Google user
3 months ago
Had issues with my recently purchased iPhone & changeover from Verizon to AT&T from Costco per setups. Mark Mueller who is in no doubt a top rated tech in the store on Waterstone Stone Blvd walked me through by explaining as he made the corrections. Totally professional...Read More
KORY BUTLER
KORY BUTLER -Google user
2 weeks ago
Mark was great , super helpful with everything I needed , in person customer service like this is something lacking in most modern business models and one reason I'll stay with att
Dwayne Foster
Dwayne Foster -Google user
5 months ago
I have been in this AT&T store on a couple of vacations. Everybody in the store is super nice and fabulous. They get answers. They fix your issues to the best of their ability. Austin today took the time to help me fix other issues...Read More
William Shaw
William Shaw -Google user
3 months ago
Had the best experience at this At&t location! We had an extremely difficult situation and Dallas the agent sit with us for hours making phone calls to fix the problem. Super grateful I walked in this location. I Definitely recommend going to this...Read More
Lanelle Stump
Lanelle Stump -Google user
3 months ago
Absolutely terrible experience here. Not only is AT&T a company that will take advantage of its long term customers the staff member who took care of us was terrible. He would not communicate, applied charges we declined and basically threw our phones on the counter...Read More
Phyllis Bare
Phyllis Bare -Google user
7 months ago
I stopped in the AT&T store off of Fields Road this morning. I had two things to get done screen protector, and figure out why my bill wasn’t shown up anywhere. Young gentleman Trey helped me and he was amazing. Also, it looked like that...Read More

Features

Service options

check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments