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About

AT&T Store is a cell phone store in Boise, ID.

AT&T Store Review Summary

The summary was generated by AI, based on reviews.

This AT&T Store at 8279 W Franklin Rd provides excellent customer service, with knowledgeable staff helping customers find the right plans and devices. They offer a wide range of phones and accessories, and the store is well-organized and clean.

Review Rating Chart

Yelp: 4.5/5

Google Reviews: 4.4/5

Best Buy Reviews: 4.5/5

Sitejabber: 4.5/5

Trustpilot: 4.3/5

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Reviews & Ratings

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4.3
(163 Reviews)
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Amy Orlovich
Amy Orlovich -Google user
4 months ago
We bought new phones here that were shipped to us and we had a little mix up when we were setting them up (user error on our part). We came in after work and Charles came to the rescue! He was knowledgeable, calm and great at...Read More
Shannon Mccoy
Shannon Mccoy -Google user
2 months ago
Charles Michelle and James handled my billing concerns with the utmost professionalism and even got me a new phone at a low monthyl cost. I went to the Milwaukee store and received just awful service, definitely come here if you want top tier service.
Kinzie Millward
Kinzie Millward -Google user
5 months ago
Michelle, Charlie and James (I'm pretty sure) are the nicest and easiest people to work with. I went to upgrade my phone and they all made the experience so easy and quick. Will be coming back to this store for any of my phone needs.
Genevieve Rodriguez
Genevieve Rodriguez -Google user
2 months ago
Very knowledgeable. Michelle's great all the time. We did a couple of upgrades. She is awesome. Needs a raise. I appreciate her.
Lisa Dery
Lisa Dery -Google user
4 months ago
James has amazing customer service and was super helpful. All of my questions were answered. The thought of a new phone felt dreadful but he made it very easy and walked me through every thing! I would recommend going to this AT&T! 😊 …
Yvette Pierce
Yvette Pierce -Google user
5 months ago
Charlie and Michelle were extremely helpful after I had a confusing experience at the kiosk in Costco. They explained my new plan with great patience and friendly smiles. Also got a new case for my phone.
janet smith
janet smith -Google user
2 months ago
James and Charlie were very helpful and encouraging as I set up a new phone. Sometimes grandmas need extra help!! So thankful!! 😊😊 …
Sierra Curtis
Sierra Curtis -Google user
6 months ago
James C. is a super rock star at this location on Franklin in Boise . He resolved every issue i had in a very professional manner. I have visited this store many times and will continue to do so in the future. Top quality store...Read More
Kayla Lazarus
Kayla Lazarus -Google user
7 months ago
James helped me and my husband out today and he was AMAZING!!! It was our second time here and it’s fantastic that every time we have come in everyone is so genuine and helpful. Thank you again for your amazing dedication to your job and...Read More
Erin Kelly
Erin Kelly -Google user
a month ago
Michelle is a rockstar. She knew exactly what to do to get me service! She deserves the best in life. 👩‍🎤🤘💞 …
Paula Riggs
Paula Riggs -Google user
4 months ago
Employees were all so friendly and knowledgeable. Charles helped me set up my new phone and iPad quickly and answered all my questions. This location is my favorite store’
Sally costanzo
Sally costanzo -Google user
3 months ago
I received excellent help from Charles and Michelle. Charles helped me trade in my old phone and he made it super easy and even fun.
Denise Hetrick
Denise Hetrick -Google user
a month ago
Charles was awesome went to 5 stores to get phone record Noone could figure out even mangers and 611 Charles did it immediately
Tara Clark
Tara Clark -Google user
3 months ago
We had a very nice experience Charles and james were very friendly and helpful, we enjoyed our visit.
V J
V J -Google user
7 months ago
Charles is a super star! 100% customer service skills hands down. He's awesome. I recommend going to this location and ask for him. He'll get you taken care off.
Logan & Bethany Branstiter
Logan & Bethany Branstiter -Google user
a month ago
Charles was super knowledgeable, answered all of our questions and was great to help us upgrade our business phone!
Brittney Balle
Brittney Balle -Google user
5 months ago
Charles is the best. He is very helpful and kind. He helped me fix all of my problems without hesitation. Thank you Charles for your service.
CJ Meddings
CJ Meddings -Google user
9 months ago
Came in for a new phone and to resolve a few questions regarding billing and was blown away by the service and professionalism shown by the employees James and Michelle. They clearly explained the companies promotions and gave me a clear understanding of what my...Read More
mason hageman
mason hageman -Google user
2 months ago
Michelle & Charles were super friendly and helpful. Best location IMO
Leighanna Cutri
Leighanna Cutri -Google user
4 months ago
Charles did amazing fixing my moms phone and saved us money. Great job Charles!

Features

Service options

check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments