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About

AT&T Store is a cell phone store in Walton, KY.

AT&T Store Review Summary

The summary was generated by AI, based on reviews.

This AT&T Store at 625 Chestnut Dr Suite 110 offers a wide range of cell phones and plans. Customers praise the friendly and knowledgeable staff for helping them find the right devices and services. Some reviewers mention that the store can be busy, but overall, the experience is positive.

Review Rating Chart

Yelp: 4.2/5

Google Reviews: 4.3/5

Facebook Reviews: 4.5/5

Best Buy Reviews: 4.1/5

Reviews.com: 4.4/5

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Reviews & Ratings

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4.1
(90 Reviews)
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firemedic 2816
firemedic 2816 -Google user
4 months ago
Went it with a charging issue on my iPhone come to find out my charging port is broken, and with my plan would have to pay almost $900 to get a new phone, Derick said if you don’t wanna spend $900 you can just buy...Read More
Laura Jackson
Laura Jackson -Google user
4 months ago
Came in the store yesterday to get my husband and sons phone fixed and upgraded all 3 phones. Although I spent several hours in the store Derek made it easy and pleasant to make the most of it. He is also honest and didn't push...Read More
Jennifer Maddox
Jennifer Maddox -Google user
5 months ago
Abi and Derek were wonderful to work with. They worked with me patiently. They went over and above to make sure I received exactly what I was looking for. They were super friendly and made me feel like I wasn’t just a number. You have...Read More
Bella Walters
Bella Walters -Google user
6 months ago
Abi was super helpful in helping me choose the best device and plan to fit my specific needs. It isn’t often you find a manager so eager and willing to help! She was very knowledgeable and explained things clearly! I will definitely be referring friends...Read More
Lexi Ackley
Lexi Ackley -Google user
5 months ago
Abi was great! She made everything super easy this is something that can be such a successful process and I’m really thankful she was there to make things so much smoother!
Megan T Wright
Megan T Wright -Google user
7 months ago
We visited the walton store today and we had the pleasure of working with Abby. She's very friendly and knows what she's doing. She gave us plenty of options and tips. Abby was also helping others and possibly training. Very polite and made us feel...Read More
Sara C
Sara C -Google user
6 months ago
Abi the manager was amazing! She is super friendly and answered all of my questions. I couldn’t be happier with the customer service I received. I feel valued as an At&t customer. I will definitely be back when it’s time to upgrade again. 10 stars!
hannah Hopperton
hannah Hopperton -Google user
3 months ago
Great service, both guys knew what they were doing. Derek and Ian were awesome help with everything we needed to know with getting new phones!
Karen Angel
Karen Angel -Google user
5 months ago
Abi was wonderful. Walton location. Very helpful, kind and patient with me and other customer(s). Otherwise I would have left as I have done several times at Walton and mostly Florence due to issues with no purchase but frustration. I hope that AT&T gives recognition to Abi and...Read More
Eric
Eric -Google user
6 months ago
I had just visited the store because my new phone kept dropping my service randomly throughout the day and I had no clue why. I would restart my phone and it’ll work right after then later on it’ll happen again. Very frustrating. When I came...Read More
Sherry Beach
Sherry Beach -Google user
3 months ago
The young man working that day was very helpful with my phone issue and had no problem helping me. I was very appreciative of his knowledge and assistance.
Michelle Cook
Michelle Cook -Google user
3 months ago
Drove to Waltons at&t store to get help with my iPhone somehow deleted my service. Needless to say the man there was was helpful and very knowledgeable thank you AT&T.
Levi Gabbert
Levi Gabbert -Google user
6 months ago
The store reps working there that day were incredibly friendly. Easy to talk to about similar interests. And overall helpful when it came to what I was paying for.
Alec Ackley
Alec Ackley -Google user
5 months ago
Abi was amazing and extremely helpful with helping me set up my new device! Will be returning!
Tsarra Ryherd
Tsarra Ryherd -Google user
7 months ago
The change in management has been a breath of fresh air in the store. Phone stores are typically worse than dentists or dmv, Abigail made the whole process easy.
Noah Parker
Noah Parker -Google user
7 months ago
The manager, Abby was super sweet and helpful. She knew what she was talking about and everyone there was very friendly. Highly recommend this store
James Harris
James Harris -Google user
6 months ago
Did great helping me find the phone I wanted and worked with me to get it shipped in. Thanks for the great service.
Julie Ison
Julie Ison -Google user
a year ago
I had an appointment for another store, but ended up stopping here first because it was closer. I'm glad I did! Zach was super helpful and we were in and out in no time with a great deal and a brand new phone for my...Read More
Jeremy Walker
Jeremy Walker -Google user
6 months ago
Super friendly and helpful service provided bye Derek will definitely refer friends to Derek
David Dressman
David Dressman -Google user
6 months ago
They were able to drop my phone bill $200 from T-mobile. Very nice people highly recommend

Features

Service options

check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments