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About

AT&T Store is a cell phone store in Smithfield, RI.

AT&T Store Review Summary

The summary was generated by AI, based on reviews.

The AT&T Store offers a helpful and knowledgeable staff, making phone upgrades and service changes easy for customers. Visitors appreciate the friendly service, quick assistance, and clear explanations. While most experiences are positive, some mention occasional wait times during busy periods. Overall, the store provides a convenient and reliable option for purchasing phones and accessories, with many customers returning for future needs.

Review Rating Chart

Google: 4.2/5

Yelp: 3.5/5

Facebook: 4.1/5

Trustpilot: 3.8/5

Yellow Pages: 4.0/5

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Reviews & Ratings

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4.4
(153 Reviews)
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Zita Donnelly
Zita Donnelly -Google user
2 weeks ago
Justin and Michael were fantastic in helping me set up my new phone and purchase what I needed for it. They were so kind and patient with me because I am not tech savvy at all. Can’t say enough nice things about these 2 gentlemen....Read More
Sue Harnois
Sue Harnois -Google user
4 months ago
I visited this store for assistance with my new upgraded phone. Jonan knew exactly what my issue was. He got my new phone sim transferred, handled my trade in and answered several questions. He was very polite and professional.
Rainbow
Rainbow -Google user
8 months ago
I highly recommend going here with any issue you have with your AT&T phone. I had the pleasure of being helped by Jonan, who was very friendly & also knowledgeable about setting up my voicemail. I would definitely return to this store again if I...Read More
Donna Needham
Donna Needham -Google user
3 months ago
Justin is incredibly patient and determined to find the issue. He also decided to check our account and was able to lower our monthly payment. 5⭐️⭐️⭐️⭐️⭐️!
Kayla Pereira
Kayla Pereira -Google user
7 months ago
Jonan was incredible! I came in a few weeks ago with my parents, who ask a ton of questions. He was super patient, went above and beyond! I came in today to get a new phone and again, amazing customer service! Thank you so much!
Elaine Santos
Elaine Santos -Google user
a year ago
I had a fantastic experience at the AT&T store in Smithfield, RI! I walked in feeling frustrated, but the representatives were incredibly attentive and efficient. They helped me resolve my issue quickly and with great care. Their excellent customer service truly turned my day around;...Read More
Cristina Moody
Cristina Moody -Google user
8 months ago
Joanan was so wonderful to work with. I tried to upgrade at other at&t stores and always felt like they didn't explain things clearly. Once I came to the smithforeld location Joanan was very knowledgeable a d explained things clearly. I felt very comfortable upgrading...Read More
pridein
pridein -Google user
3 months ago
Very great service from the two guys working the store today. Got me signed up for home internet quick and easy
Mariana Ramos
Mariana Ramos -Google user
7 months ago
Jonan was amazing! So patient and kind. We aren't the best with phones and he made sure we had all the answers we needed. I will continue to come back to this store as long as he's here! Thank you!!
Marc Moody
Marc Moody -Google user
8 months ago
I have been to a few ATT stores and none compare to the professionalism of this store. Jonan was my salesperson and he went above and beyond to ensure that I was informed every step of the way. If you are an ATT customer or...Read More
Joseph D Morris
Joseph D Morris -Google user
9 months ago
I had a fantastic guy who helped me so much!! Jonan did such a great job taking the time to work with me getting my phone and plan being adjusted. I wish people in sales and costumer service took as much pride in their ...Read More
Magan Etheridge
Magan Etheridge -Google user
a year ago
Dreaka was absolutely amazing. I went in with issues unresolved due to the store near my house. Issues I didn’t even understand on my phone bill that were there for months which caused me to have to keep pushing my phone bill out every …
Kathy Sherman
Kathy Sherman -Google user
8 months ago
Justin was extremely helpful. He walked my husband and me through the purchase of our new phones and was available for questions after our purchase. Justin is an asset to AT&T.
Brooke Simpson
Brooke Simpson -Google user
9 months ago
Jonin was amazing and helpful as I needed to trade in a previous phone for a new one. As we waited for the phones to transfer, Jonin helped review my plan and make adjustments to fit my families needs.
Sherrylyn Ladouceur
Sherrylyn Ladouceur -Google user
10 months ago
Justin did a great job helping me replace my broken phone, as well as, my husband’s. There were several people waiting after us, and he stayed calm and professional.
Jen Zolkos
Jen Zolkos -Google user
a year ago
My son and I walked into the Smithfield, RI store yesterday because his phone had been malfunctioning. The manager, Dreaka and her colleagues Tyrese and Justin were all so helpful. My son who is on the spectrum was worried that he wasn’t …
Kayla Oliveira
Kayla Oliveira -Google user
11 months ago
Tyreese was an incredible help with sitting through many phone calls to help transfer our phone and watch over and buy a new phone. Will be coming back as long as all those employees are there with their kindness and patience to help!
Kid Spirit
Kid Spirit -Google user
2 years ago
Alijah greeted me within 5 seconds of walking in and immediately got to work on fixing my SIM card issue. He was fast, knowledgeable and very pleasant to deal with. If it were my store I would kick him a little bonus for all...Read More
Kara LN
Kara LN -Google user
a year ago
I was having issues trading in my daughter‘s iPhone online so I came into the store for help. Justin was so extremely helpful and made the trade-in so easy. I’m very thankful!
Frank Macomber
Frank Macomber -Google user
2 years ago
The store rep was absolutely incredible. He handled multiple customers with ease composure and respect. He had a great personality, definitely a people person. He's going to go very far in life with his attitude for sure. I got everything I needed with a great...Read More

Features

Service options

check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Payments

check icon Credit cards
check icon Debit cards