Reviews (248) 385-2202 Call Direction Website Photos About
Call Direction Website Reviews

About

AT&T Store is a cell phone store in Birmingham, MI.

AT&T Store Review Summary

The summary was generated by AI, based on reviews.

This AT&T Store at 33729 Woodward Ave receives praise for its knowledgeable staff, who are helpful in finding the right plans and devices. Customers appreciate the store's clean and organized atmosphere, making it easy to navigate. However, some reviewers mention long wait times and inconsistent customer service.

Review Rating Chart

Yelp: 3.5/5

Google Reviews: 4.1/5

Facebook Reviews: 4.3/5

Best Buy Reviews: 4.5/5

Sitejabber: 4.0/5

Initializing review summary...

Reviews & Ratings

Leave a Review
4.9
(209 Reviews)
5
4
3
2
1
[bip_review_summary]

Leave a Review

rating iconrating iconrating iconrating iconrating icon rating iconrating iconrating iconrating iconrating icon Select a rating
Overall
Drop files here

OR

Allowed file types: .jpg, .jpe, .jpeg, .gif, .png, .bmp, .ico
(You can upload 10 files)
Please drag & drop the files to rearrange the order
Patrick Shoniker
Patrick Shoniker -Google user
3 years ago
Bought a new phone and needed a SIM card so stopped by this store. The lady that helped me was super helpful and offered to help me back up my old phone to my new phone. She went above and beyond and was super nice and...Read More
Lance Sorisho
Lance Sorisho -Google user
3 weeks ago
Michael, the store manager, is the reason I stick with AT&T. Every time I’ve worked with him for my wireless and internet plans, it’s been a smooth and pleasant experience. He’s always professional, easy to talk to, and takes the time to explain everything clearly....Read More
Tiffany Fischer
Tiffany Fischer -Google user
4 weeks ago
I went in for an upgrade and my initial rep was very professional and informative. I had to return the next day to drop off my trad-in and needed additional support transferring my text. The store manager and second rep provided great customer service and...Read More
Andrew D
Andrew D -Google user
3 months ago
I had an amazing customer experience at this AT&T store. Jonathan was super helpful getting my phone set up and was a pleasure to chat with throughout the process. Someone get this man a raise!! Really nice and well kept store as well. Highly recommend...Read More
Patricia Pelletier
Patricia Pelletier -Google user
2 months ago
Luke was very helpful to me in selecting and setting up a new phone. He was very clear and considerate. He made sure I had no questions and understood all the features
Maggie Clement
Maggie Clement -Google user
3 months ago
The service was excellent. There was a long wait as the store had only one person waiting on two or three customers. The store needs to add another person to the staff.
Jaelyn Chapman
Jaelyn Chapman -Google user
a month ago
I had Jonathon. he immediately helped me, I had to turn on my phone and we had some issues but he found a different way and got it done while helping another customer.
Andre Jones
Andre Jones -Google user
7 months ago
**Title: Exceptional Service at the Birmingham AT&T Store** I rarely take the time to write reviews unless I have a truly outstanding experience or horrible experience, and my visit to the Birmingham AT&T store (33729 Woodward Ave) certainly qualifies as one of those occasions. From the moment...Read More
Sam Locricchio
Sam Locricchio -Google user
a year ago
I was due to upgrade to an iPhone from Android and the latter finally gave out. The upgrade was easy but the AT&T data breach meant I needed to prove identity before getting the new phone: 3 Days. But Devin Manley and his...Read More
Omar Atcho
Omar Atcho -Google user
a year ago
The friendliest and most helpful staff I've ever interacted with. Everyone cares and makes your problem their own. The attention to customers far exceeds what is required and they make every interaction an excellent one. Ben, Connor, Ryan, Kayla and all staff here deserve a...Read More
Mavis Peavy
Mavis Peavy -Google user
4 months ago
Lionel was very, very nice and personable. Gave great service.
Kanta Bhambhani
Kanta Bhambhani -Google user
3 months ago
Luke was very helpful and attentive. Excellent customer service!
Diedra Righter
Diedra Righter -Google user
a year ago
I've had multiple questions about our account and prefer to deal with a real person. Everyone in the store has been extremely helpful and patient with me. I want give a personal shout-out to Sterling, he has done an outstanding job assisting me with various...Read More
Oliver Stamatoski
Oliver Stamatoski -Google user
2 years ago
Caitlyn & Dominique were truly amazing! Not only did the helped me sort out everything I needed (what other stores were struggling with), but they did it with amazing speed and competence. If I have any questions or would need another phone, I would always...Read More
Scott Smith
Scott Smith -Google user
6 months ago
Jon Ishoo was outstanding, very knowledgeable, friendly, helped on issues I didn't know I had Can't say enough good things About the service.
Ray Colby
Ray Colby -Google user
3 years ago
Alana , Sara and also Evan did an excellent job helping us purchase 4 new phones for our family. It is hard to find excellent customer service but I highly recommend this AT&T store in Birmingham. The staff were kind, considerate and …
Linda Tedesco
Linda Tedesco -Google user
a year ago
Devin was very helpful, kind and professional. I appreciated him taking the time to get me set up with my new phone and addressing the questions I had. He will be my go to for all of my cell phone needs in the future.
Dan Taylor
Dan Taylor -Google user
4 months ago
Zoran was very helpful. Great attitude, patient and helpful.
Lisa Gaulzetti
Lisa Gaulzetti -Google user
a year ago
Rachel, Marven and Sterling were amazing to work with. Rachel went right to work to get our new phones up and running and properly took care of our trade in iPhones. I would go back in a second if I needed more help!
Kathy Carroll
Kathy Carroll -Google user
2 years ago
Dominique is absolutely amazing-look no further if you’re having any issues at all. I came in this morning super frustrated with some issues on my phone. It would’ve taken me. Hours to figure out. Within minutes, she had everything figured …

Features

Service options

check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments