I recently had a fantastic experience at this AT&T store. There was a problem with an order that I made over the phone (611), and they were able to find the transaction, identify the issue, and help me correct it. Kasumy, the person...
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I recently had a fantastic experience at this AT&T store. There was a problem with an order that I made over the phone (611), and they were able to find the transaction, identify the issue, and help me correct it. Kasumy, the person that helped me, was knowledgeable, friendly and an absolute pleasure to work with.
Whenever you can take a bad situation and make it good, you're doing something right. Kasumy did just that, and worked through everything very quickly. This is the best customer service experience that I've had in a long time. I've only been in twice, but both times, the staff were very friendly and eager to help. I believe that this is a well run store, and I highly recommend it. I will go there first, for all my future purchases.