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About

AT&T Store is a cell phone store in Aurora, IL.

AT&T Store Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4.5
(159 Reviews)
5
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1
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Dominic Cairo
Dominic Cairo -Google user
3 years ago
They know how to make things work, Bette here than anywhere around. Worth the journey for such great service!
Brian True
Brian True -Google user
2 months ago
Chris was a great help. I’m not tach savvy and had to go back a second day and he helped me with my account. He very professional and polite.
Gerald Stackowicz
Gerald Stackowicz -Google user
6 months ago
I spent about two hours with Chris asking questions about products and services already purchased, billing, savings, etc. He was fully engaged, friendly, patient, and provides excellent information. He helped me figure out savings on current products I have already signed for while providing additional...Read More
Victor Dubenco
Victor Dubenco -Google user
2 months ago
Chris helped me out a lot, extremely fast and professional. He explained everything well. I will come to him in the future.
Cynthia
Cynthia -Google user
a year ago
Ricardo was the best help. He was able to explain to me the different plan options and was able to upgrade my phone with efficiency. I would recommend him when coming into this store! I will definitely be coming back.
anthony ruffin
anthony ruffin -Google user
4 months ago
Chris helped me out a great deal. Mario was great too!
Michele Reed
Michele Reed -Google user
10 months ago
Ricardo and Chris were absolutely wonderful! So courteous and professional! The store was about to close but they stayed and were able to restore my phone and not lose any data! I will highly recommend this store and these two gentlemen.
Esteban Renteria
Esteban Renteria -Google user
3 months ago
I was being helped by a young Gentle man named chris I was confused on the promotions and he cleared it up right away
Suni G
Suni G -Google user
3 months ago
Chris is perfectly bilingual, very, very nice and totally professional.
ana rosa Contreras
ana rosa Contreras -Google user
2 months ago
Chris got me and my whole family set up with new gear 10/10
Arlen Khalilov
Arlen Khalilov -Google user
3 months ago
Chris was a great help and helped me translate from Russian and helped me understand everything!!!!
Robert Smith
Robert Smith -Google user
a year ago
I was helped immediately. Replaced a cracked ATT brand screen protector under lifetime warranty. Appreciated the help I got from Erick. He had the screen saver replaced and the phone "op-checked" in less than 20 minutes. I will recommend this store!
Ronald Thomas
Ronald Thomas -Google user
a year ago
Ricardo made my upgrade/ swap very easy! I am overly satisfied on the customer service at this location! I would recommend anyone near by to come to this particular AtAt! Thank you!! 😊 …
KellyAnn Reese
KellyAnn Reese -Google user
2 years ago
Ricardo S. was very helpful and professional. Despite multiple customers at the store, he worked quickly to assist everyone and address questions. We walked out with exactly what we came for and never felt rushed or pressured into a …
Jocelyne Montoya (Jocy)
Jocelyne Montoya (Jocy) -Google user
2 years ago
Not only do I live conveniently close to the location but store manager, Mario, wonderful at explaining matters through. He’s very helpful and the few encounters I’ve had with him he has been so patient and nice. My sister and I did our phone trade...Read More
James E Smith
James E Smith -Google user
7 months ago
Had great customer service with the tech support today going on 5 yrs with At&t n Erick
Sheryl Miller
Sheryl Miller -Google user
2 years ago
Great store with amazing sales associates. Chanel was very warm and helpful with my family as we tried to navigate through purchasing new phone and watches. She took the time to explain our current plan as well as the upgraded terms for …
Madeline Saunders
Madeline Saunders -Google user
a year ago
I highly suggest coming to this location. Chanel was extremely helpful and kind throughout the process of getting a new phone. She communicated each phone and its features, and helped with the set-up process once I got the phone. I am highly impressed and...Read More
John Palmer MD
John Palmer MD -Google user
2 years ago
I recently purchased an IPhone 15 Pro at the Aurora Kirk Rd store. Ricardo (the store manager) was very professional, knowledgeable, and tried very hard to save me as much money as possible. He was excellent 5 years ago and is …
Michele Cardona
Michele Cardona -Google user
a year ago
Erik was great, he provided excellent customer service and went above and beyond to help us switch to AT&T. He deserves a raise! Thank you Erik!!

Features

Service options

check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Payments

check icon Credit cards
check icon Debit cards