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About

AT&T Store is a cell phone store in San Francisco, CA.

AT&T Store Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4.8
(388 Reviews)
5
4
3
2
1
[bip_review_summary]

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Carol Guan
Carol Guan -Google user
3 years ago
Great service! Nice people and plans for u! I love to come here instead of doing online
Boots Bondage
Boots Bondage -Google user
3 months ago
Konnor helped me upgrade iPhone 16 pro 256gb and helped me transfer data to it. He was so patient!
dee myers
dee myers -Google user
a year ago
Rick and Abraham were the best! They were patient, kind, knowledgable and efficient. I had a complicated transaction and they explained everything carefully and thoroughly. They helped me get a quick and easy solution and I'm so grateful! They represent the best in customer service,...Read More
Felix Kuang
Felix Kuang -Google user
3 months ago
Amazing store, staff are nice, and store interior is nice. I would recommend this place.
Nina
Nina -Google user
4 months ago
2025 Irving had a great work, especially handsome Jay and handsome Konnor
K Chen
K Chen -Google user
3 months ago
Thank you konnor for helping me with taking care of my current bill
Brett Allen McCready
Brett Allen McCready -Google user
Edited 9 months ago
In the end it was a nightmare dealing with them. A last minute switch sent a tech to my house to install the internet (John Turner) who was very professional but i had what seemed like endless security problems with everything associated with AT&T. Im...Read More
K Chen
K Chen -Google user
5 months ago
Wow KC is a great representative, so are Jason and Jay
Nikolas Tomasevic
Nikolas Tomasevic -Google user
4 years ago
I had a really great experience at this store!!! First time that someone who was explaining me a new lease took a paper and wrote it down everything I’m supposed to know about the lease I’m signing up. Kris(Chris) is very professional and she is...Read More
hemra a
hemra a -Google user
2 months ago
very convenient location and they solved my problem immediately
Anthony Huang
Anthony Huang -Google user
3 years ago
Kris was the MVP and helped me and my family with our complicated service transfer issue. She was incredibly nice, upbeat and made sure we had the best service! I would recommend this store to everyone interested!
Unknown Customer
Unknown Customer -Google user
9 months ago
KC is professional. My bill was too expensive, and he helped me make it cheaper. It wasn’t so cheap, but at least he helped me.
Nisha Anand
Nisha Anand -Google user
3 years ago
I had a terrific experience at this AT&T store on Irving street. Kris was amazing- she was friendly, very patient and persistent with my issues activating my new phone. I had gone to a different store and my phone was not fully activated and after...Read More
Tyler Raring
Tyler Raring -Google user
5 years ago
Chris was super patient and kind and helped me with upgrading my phone. She went above and beyond in making sure I understood my options and explained everything in a nice way to me that was understandable. She also helped me set up my new...Read More
David Dell'Agostino
David Dell'Agostino -Google user
3 years ago
Excellent service. Chris and her staff are fantastic. I recently purchased my third set of phones here because they always clearly explain my options, the costs, and point out where I can save or maximize my benefits. As the man said, I'll be back.
Steven Chen
Steven Chen -Google user
4 years ago
The customer service in this store is awesome, specifically one of the staff whose name is Gwen. I just switched to my family lines into at&t, and the bill was not clear at all. I was so confused and I went to this store for...Read More
Andy L
Andy L -Google user
4 years ago
This review is for Gwen who helped me on 12/6/2020. I walked in feeling frustrated with AT&T phone reps because they kept having me run around calling other departments and none of them could help with my issue. I walked out of this store feeling...Read More
Cortland Andrew Thomas
Cortland Andrew Thomas -Google user
4 years ago
I've visited this location many times over the years; they have always been very helpful, answered my questions and resolved the issues I've brought to them. During the latest visit I was assisted by a wonderful person named Jason, who resolved my my phone upgrade...Read More
Mickey Tam
Mickey Tam -Google user
3 years ago
After I spent 12 hours dealing with at least 3 different AT&T service departments, I came here and the store manager, Chris, sorted out several different problems with two of my lines in just an hour! It still took a lot of her patience...Read More
Jacquiline Yang (Jackie Yang)
Jacquiline Yang (Jackie Yang) -Google user
3 years ago
The Manager Kris and staff are really friendly. They help us resolve our issue. Thank you for your great service. Keep up the good work and hope the other store will follow.

Features

Service options

check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments