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Call Direction Website Reviews

About

AT&T Store is a cell phone store in Norfolk, NE.

AT&T Store Review Summary

The summary was generated by AI, based on reviews.

This AT&T Store, located at 2019 Krenzien Dr Suite B, is praised for its knowledgeable staff and efficient service. Customers appreciate the helpful representatives who take the time to explain plans and features, making it easy to find the right fit.

Review Rating Chart

Yelp: 4.5/5

Google Reviews: 4.4/5

Facebook Reviews: 4.8/5

Trustpilot: 4.2/5

Better Business Bureau: A+

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Reviews & Ratings

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4.6
(56 Reviews)
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Mauricio Pimentel
Mauricio Pimentel -Google user
a year ago
I wanted to share my experience from today when I visited the store to upgrade my phone. Johna , who served as my service representative and also the manager, was incredibly polite and easy to get along with. She went above and beyond to assist...Read More
Emily Beed
Emily Beed -Google user
a year ago
We have always had such great experiences here for our accessory purchases! Beyoncé and Skylyn have been so helpful when we have been there! Such enlightening personalities and always such a happy environment!
Alejo Garcia
Alejo Garcia -Google user
a year ago
"I've consistently had fantastic experiences with their customer service. The staff is exceptionally helpful and friendly, always going the extra mile to assist me with any questions I have. Their commitment to excellent service has truly made my interactions with them a pleasure."
Joey Alaffa
Joey Alaffa -Google user
a year ago
This location has always gone above and beyond to help me and a few other people I have taken I definitely recommend. The young lady that is a manager by the name of Beyonce always goes above and beyond and provides excellent customer service.
magic mike Hill
magic mike Hill -Google user
11 months ago
I want to share my experience with you today johna went above and beyond today she helped me fix my bill even with tears in her eyes helped me pay my bill now I'm a little old so she walked me through how to back...Read More
Tiffany Gustafson
Tiffany Gustafson -Google user
Edited 3 years ago
Omg thank you to the girl who helped me trade my phone in today she had 2 different customers in the store and she helped both of us at the same time. As a former store manager that girl would definitely be thankful for such...Read More
Sandra Griffin
Sandra Griffin -Google user
3 years ago
Had issues with my phone Got the help I needed, upgraded my phone to a new one and was not able to use service in my old phone. I upset that other stores did not help me the way Claudio, Daniel and Jorge who helped me transfer all...Read More
Brian Seier
Brian Seier -Google user
a year ago
Absolutely exceptional customer service. Skylyn was amazing and the manager was very cordial. A must to activate new service these people treat you right
FirstNameAlex
FirstNameAlex -Google user
3 years ago
Went to get my new phone today and had many questions. But Beyoncé and Danny were quick to help and did a great job at it! Highly recommend them if you need help!
Tami Potthast
Tami Potthast -Google user
3 years ago
Was extremely upset at myself because Jorge and Daniel had left ne a paper with my new login. I am a nurse and have alot of information to retain, I am happy I can come to these two dependable men and happy they resolved my apple...Read More
James Booth
James Booth -Google user
a year ago
Had an absolutely great experience today! Very professional, easygoing, in and out with no pains! Thank you!
Scott Sawyer
Scott Sawyer -Google user
2 years ago
Beyoncé and Skylyn help get me set up on firstnet. They made the process flawless I love the Apple Watch they gave me for being a first responder. We are saving so much money from switching from Verizon to AT&T.
Jordan Hutson
Jordan Hutson -Google user
a year ago
Had to go in and switch carriers and I dealt with Beyoncé, and it’s always a good feeling having such a bright and friendly face walking you through it all
Martin Estrada
Martin Estrada -Google user
3 years ago
I was very satisfied with my recent experience at AT&T! Chantal and Skylyn were super helpful and knowledgeable! I got my questions answered and my phone issues fixed within 10-15 minutes!
Megan Mae Mahlin
Megan Mae Mahlin -Google user
3 years ago
So happy they had the fold in stock, ended up getting a good discount. Danny was so sweet and helpful! Love my new phone!!
Devin Albin
Devin Albin -Google user
a year ago
The two ladies there were absolutely amazing!! They knew the plans by heart and were able to help me save money plus find what I needed!!
Natasha Johnson
Natasha Johnson -Google user
3 years ago
Came to AT&T after having unresolved connectivity issues with my current provider. Jorge and Michelle sold me right away; fantastic customer service. I LOVE the offer of FirstNet for healthcare providers!
Yordani Ramos Guerra
Yordani Ramos Guerra -Google user
3 years ago
I came into the store and was so upset at Walmart’s customer service. I just wanted my phone to work I’m coming from Texas and as a Latino it’s very hard to find people who are willing to be patient. I’m happy to be here...Read More
Verlyn White
Verlyn White -Google user
2 years ago
They handled a not as common customer need in one trip. Willing to look up what sim card I really needed and set it up. It worked well this last weekend. thanks
Eriq Gildea
Eriq Gildea -Google user
3 years ago
Claudio abs Beyoncé did awesome. The store was very busy and they worked through it and got everyone's phones et up and customers helped.

Features

Service options

check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments