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About

AT&T Store is a cell phone store in North Billerica, MA.

AT&T Store Review Summary

The summary was generated by AI, based on reviews.

This AT&T Store at 199 Boston Rd Suite 13A offers a wide range of cell phones and plans, with a team of knowledgeable staff to help with any questions. Customers praise the store's friendly and helpful service, with many reporting successful issues resolutions and easy transactions.

Review Rating Chart

Yelp: 4.2/5

Google Reviews: 4.1/5

Facebook Reviews: 4.5/5

Trustpilot: 4.0/5

Better Business Bureau: A+

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Reviews & Ratings

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4.4
(127 Reviews)
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Yaneliz Garcia Ruiz
Yaneliz Garcia Ruiz -Google user
2 months ago
Niran did an amazing job helping me trade in my phone and get my new phone set up. Truly awesome customer service! This is the best AT&T store I’ve been too.
ann liotta
ann liotta -Google user
3 months ago
Dan Smith is the ATT Store Manager who helped me. I was looking for a new phone and he helped me chose the phone with the right storage and protection plans for my needs. He was extremely knowledgeable and helpful! And I got a...Read More
John Cabral
John Cabral -Google user
3 months ago
The attendant was very helpful I got my new phone and was out of there less than one hour. I was lucky to get there with nobody waiting. Otherwise it takes a while not enough people work there.
Tim Barber
Tim Barber -Google user
a year ago
The sales person was courteous, friendly and knowledgeable. He was able to explain my unique situation and offered some solutions. I ended up buying a new phone (an upgrade) as a result of his excellent recommendation. Great Job and Thank You!
Margo Kelley
Margo Kelley -Google user
4 weeks ago
Eddie fixed my problem and was very patient in doing so. Great customer service.
Brian Clark
Brian Clark -Google user
9 months ago
For a last minute purchase at 5pm Roman respectfully multi tasked to get me and another customer out the door in time for them to close. To be in and out of an AT&T store in an hour with a new phone and no hassle...Read More
Kate Fredette
Kate Fredette -Google user
a year ago
We upgraded my phone and added a new line for my kid. Roman was very attentive, polite and knowledgable. Any issues that arose he troubleshooted and made sure we were all set before we left the store i recommend this location for service.
Mary Ellen Ramsden
Mary Ellen Ramsden -Google user
2 years ago
Dee was our sales associate, he was very knowledgeable and had our plans changed and new phones ordered very quickly. They didn't have the lavender phone that I wanted in stock, so Dee arranged to have it shipped to me. We will be going...Read More
Sheila Flaherty
Sheila Flaherty -Google user
a year ago
I had to replace my 8 plus iPhone because my son gave me an Apple Watch for Christmas which was not Compatible. Met Selena and made the process so easy to get a new phone and accessories. She was a pleasure to work with...Read More
Laura Bell
Laura Bell -Google user
2 years ago
I recently visited my local AT&T to upgrade my device (long overdue); I was kindly greeted by several staff members and ended up speaking with Chris who helped me immensely through the whole upgrading process. He was incredibly helpful and thorough and I felt really...Read More
Michael Oregan
Michael Oregan -Google user
2 years ago
We actually saw the phones we wanted elsewhere and specifically waited and drove to this one store. The sales associates in this location are awesome! Super friendly, super fast, and ready to get you in and out with whatever you want with no hassle. Been...Read More
Walter Emerson
Walter Emerson -Google user
2 years ago
Had a great experience switching over to AT&T at this location. Selena and Dee were very helpful discussing the different plans, promotions and phones. They were very patient setting everything up and transferring data to new phone. They stayed past closing and still wanted to...Read More
John Dionne
John Dionne -Google user
2 years ago
Great Switching experience...leaving Big V after 15 years. Manager Selena Rosa was great, and quickly transferred my whole family...upgraded were needed and answered all our questions in a very knowledgeable manner. She took the time to get things right and worked hard to...Read More
Dan Griffin
Dan Griffin -Google user
2 years ago
Had a great experience upgrading my cell phone. The wireless Specialist, Dee Sanchez was very helpful and knowledgeable. The whole process was about 20 minutes and I walked out of the store with a new I-Phone loaded with all my previous Apps and...Read More
Scott Cowell
Scott Cowell -Google user
8 months ago
Roman was awesome! He was very knowledgeable and very helpful. The entire experience dealing with him and the store was great!
Jessica Sullivan
Jessica Sullivan -Google user
2 years ago
Dee is amazing! I’ve gone back to this store specifically two separate times just to work with him. He is so kind, helpful and knowledgeable. My situation was very odd and he helped me with a smile. I highly recommend him!
Gabriele Barbosa
Gabriele Barbosa -Google user
2 years ago
We had a great experience with them, we were well attended by "Dee" one of the employees. He shows a lot of professionalism and competence, he lowered our account bill by $100, and still attended us with the best customer service that we have ever...Read More
Christine Donoghue
Christine Donoghue -Google user
2 years ago
Very efficient and helpful people here. Dee explained the differences between the phones and prices. I came back after some more research and Selina helped me with the purchase and the data transfer and everything. While we waited I learned about other products in the...Read More
Ralph F. Browne Jr Chapter of BIG
Ralph F. Browne Jr Chapter of BIG -Google user
3 years ago
Austin was great! He helped my dad get a new phone, placed us on a new and better family plan, let us know about military and Senior citizen discounts, was knowledgeable, courteous and funny. I'll go back there just to say hi to...Read More
Ryan Parsons
Ryan Parsons -Google user
2 years ago
Excellent customer service at this location. Selena helped me get the best deal on my new phone and service. She answered all of my questions and even put on the new screen protector. I highly recommend this location.

Features

Service options

check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Payments

check icon Credit cards