Called earlier in the day to check if they had the phone I wanted, and T was awesome on the phone and in person towards the end of the day. We had a complicated exchange/new line situation and he had to make phone calls and...
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Called earlier in the day to check if they had the phone I wanted, and T was awesome on the phone and in person towards the end of the day. We had a complicated exchange/new line situation and he had to make phone calls and do escalations and he did it calmly, kept us informed, continued to help other customers in between waiting for answers, but still made us a priority. He explained everything clearly, made supportive suggestions, and had a great customer service demeanor. We were able to make everything work out better than I anticipated, and only spent 2 hours, when I thought we would be there for 3 or more. He even made a great suggestion for where we could get a great meal for dinner, and called ahead and made us a reservation, since he had some connections with the restaurant, so when we left, we wouldn’t have to wait to be seated for dinner!
We couldn’t have asked for a more positive experience, especially since my mom and I came from different directions to meet in the middle with both of us more than an hour away, and no idea of what to expect.
Thank you, T, for a blessed evening with my mom, great service, and a fabulous meal!
10 stars - highly recommend!