Reviews (317) 738-0965 Call Direction Website Photos About
Call Direction Website Reviews

About

AT&T Store is a cell phone store in Franklin, IN.

AT&T Store Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4.3
(122 Reviews)
5
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3
2
1
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Connie Dachtler
Connie Dachtler -Google user
2 months ago
Brandon was very helpful, honest, kind, and explained everything in detail. He helped us find the right phones and products that was best for us. He took his time with us and gave us the attention we needed. He handled the...Read More
Brandon Chattin
Brandon Chattin -Google user
5 months ago
Manager Jeremiah was absolutely amazing!! He was extremely professional, polite and explained every step in an easy to understand way. Store is clean and organized. Will definitely come back for any help needed.
Kathleen Y.
Kathleen Y. -Google user
2 months ago
Trevor was fantastic! Very professional and friendly. He was also efficient and we were in and out of the store with exactly what we needed in record time. Excellent experience! Highly recommend!
Diana Vogel
Diana Vogel -Google user
2 months ago
Experience was amazing! Kind, patient, and very knowledgeable. I would recommend coming here every time for customer service.
Nicholas Bova
Nicholas Bova -Google user
4 months ago
After having the worst retail experience of my life at Greenwood Indiana location off US 31, that involved the manager threatening me with police being called, this Franklin Indiana location helped us 1,000,000 times better, also resolving our issue. Our family greatly appreciates your...Read More
Makalynn Schmidt
Makalynn Schmidt -Google user
6 months ago
Baj and Jeremiah took time out of their day to help me and my family. Their compassionate, understanding service allowed me to fully understand their offers, and know exactly what I’d be signing up for. They were more than happy to search for all available...Read More
Kristy Green
Kristy Green -Google user
5 months ago
Jeremiah was extremely helpful, knowledgeable and patient. He helped me figure out my bill and got my phone upgraded. I am now super grateful for his help today.
Lisa Taylor
Lisa Taylor -Google user
5 months ago
Shawn was amazing when we traded in our phone for 16 Pro Max! He was amazingly helpful and saved us a lot of money! It’s worth a visit.
Angie Gonzalez
Angie Gonzalez -Google user
6 months ago
We had a great experience at the AT&T store in Franklin this evening! Jeremiah was very helpful and we were able to get our phones upgraded, internet air and new Apple Watches in one bundled price. Very satisfied with the service they received this evening.
Emily Peters
Emily Peters -Google user
7 months ago
Jeremiah was extremely helpful and took a huge chunk of time out of his day to help my family. Will always come back to work with him and his team. We’re very happy with the outcome at this store! Thank you Jeremiah and AT&T Franklin...Read More
emma robey
emma robey -Google user
6 months ago
I was in the area and decided to go and try to get a new phone, I found out I wasn’t eligible but Baj helped me with getting a new phone. Thanks to him I was able to walk out with a brand new phone...Read More
Shelby Christie
Shelby Christie -Google user
6 months ago
Had a good experience with Baj! He solved so many problems when we came in at open for 2 hours. Very patient, kind and a good time!
William Lustig
William Lustig -Google user
8 months ago
Jeremiah did a great job of helping us. He explained everything very well to where even an amateur like me could understand. I would recommend him and this facility highly.
Tami Hoover
Tami Hoover -Google user
6 months ago
Great friendly service and extremely helpful. They made sure we knew about warranty coverages and how to access them to register any extras like screen protectors . Very respectful and knowledgeable.
Addyson Cox
Addyson Cox -Google user
7 months ago
Our experience with the guy today was amazing. Very helpful and patient with us. Informed us with everything we neeeded to know! Great service!
Katelin Smith
Katelin Smith -Google user
5 months ago
We had Jeremiah. He was very kind and smart. So helper. Smart and very nice. Set up everything. And I didn't
Kimberly Abner
Kimberly Abner -Google user
5 months ago
Came in with a huge issue and Jeremiah helped me resolve it quickly and efficiently! 10/10 will definitely come back to the Franklin location again!
Matt Glore
Matt Glore -Google user
6 months ago
Jeremiah was amazing today went above and beyond for me and I appreciate the heck out of the franklin store. Thank you so much for your time today!!!
Lori Mills
Lori Mills -Google user
8 months ago
Awesome customer service. The manager Jeremiah was very helpful and assured that I got the best price for the services I needed. Explained all options and costs completely so I would have no surprises at bill time. Thanks so much!
Tammy Vandivier
Tammy Vandivier -Google user
11 months ago
Cameron was so helpful!!! He and Baj were so knowledgeable and taught me quite a bit at my old age 😂 I appreciate them both taking the time to help me today. I highly recommend this Franklin store. By far the best customer service I’ve...Read More

Features

Service options

check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments