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About

AT&T Store is a cell phone store in Hagerstown, MD.

AT&T Store Review Summary

The summary was generated by AI, based on reviews.

This AT&T Store offers a wide range of cell phones and plans, with a knowledgeable staff to help customers make informed decisions. Overall, customers are satisfied with their experience, citing friendly and helpful representatives.

Review Rating Chart

Yelp: 4.5/5

Google Reviews: 4.4/5

Facebook Reviews: 4.7/5

Sitejabber: 4.5/5

Trustpilot: 4.3/5

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Reviews & Ratings

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4.5
(228 Reviews)
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Lee Hughes
Lee Hughes -Google user
2 months ago
I had a fantastic experience with AT&T thanks to Darius. His professionalism, friendly demeanor, and outstanding customer service truly stood out. He was incredibly patient, took the time to explain everything clearly, and made sure all my questions were answered without ever rushing me. It’s...Read More
Steven Thomas
Steven Thomas -Google user
2 weeks ago
I went to the store with questions about purchasing a new phone for my father-in-law. Darrius was extremely friendly, courteous, knowledgeable and helpful. You could not ask for better service or advice.
Robin Straley
Robin Straley -Google user
5 months ago
Staff was very friendly and cordial. They helped restore my damaged phone to save my photos & videos and transferred them to a new phone. I will definitely come back to this location for future cellphone needs. They were awesome. Thank you.
Noah Hoopengardner
Noah Hoopengardner -Google user
7 months ago
I had trouble with my IPhone 15 Plus and the cellular wasn’t working and it didn’t recognize the camera. But I came in to this store and two very helpful staff helped me and lead me in the right direction. Darrius and Britney both went way above...Read More
brittany gilbert
brittany gilbert -Google user
a year ago
Stopped in to get a new Sim and John was absolutely fantastic. He helped us right away and even gave me some technical info and advice. Fantastic customer service. This is where we go every time we need to upgrade or buy anything just because...Read More
Scott Brower
Scott Brower -Google user
a year ago
I spent 4 hours at this location switching out phones. While this process is never fun, Zach provided OUTSTANDING customer service and made things as pain-free as possible. If you can arrange your time accordingly, I recommend you try to work with him – really...Read More
Chris Hayes
Chris Hayes -Google user
a year ago
Went into the store today to help my son that is 6 hours away dealing with phone issues. Brittany was awesome. She took the time to take care of all the issues and went out of her way to ensure that ALL...Read More
Sherry Miller
Sherry Miller -Google user
6 months ago
I live in Inwood, WV and I drive to Hagerstown, MD for this AT&T store. I pass a few AT&T stores on my way but the customer service is absolutely wonderful. I had Darrius this time and I was treated great. Darrius treated me with...Read More
Aspen Mason
Aspen Mason -Google user
2 years ago
Zach helped me set up my plan and did a phenomenal job explaining everything as we went through. He also went above and beyond to make sure that my plan was affordable and fit my needs. I appreciate the top-notch care at this store!
Michael Douglas
Michael Douglas -Google user
a year ago
My older android screen quit working so I drove to the dual highway at n t store. Soon as I walked into the door a sales associate greeted me and asked me how they could help. Zero wait time. He was extremely polite and...Read More
Micah Met
Micah Met -Google user
3 years ago
I needed a phone in a pinch just 2 days before Christmas.. great timing, I know! Zach understood my situation and provided exactly what I needed. I was impressed with how quick and painless the process was to get up and running with a …
Roobila Naz
Roobila Naz -Google user
9 months ago
Lucas working in this store is an exceptional breed. He is very professional, courteous and gives undivided attention
Jonathan Puffenbarger
Jonathan Puffenbarger -Google user
3 years ago
I visited the store this evening to pay the bill. I received more help than I expected, as the associate was able to reduce my bill significantly but moving our account to a current plan. Additionally, I had to work with customer service...Read More
Raul Meinhofer
Raul Meinhofer -Google user
a year ago
John was very helpful. He also knew his job. He helped figure out what we needed to do to untangle a very hot mess with another carrier. We got what we needed later that same afternoon. Thanks John! 5/5 Stars!
Kate
Kate -Google user
3 years ago
Alex was very helpful and friendly during my visit today! About a year or so ago, I came to this location and was helped by a girl that was rude and not friendly for no reason. I never understood why she treated me like that......Read More
Leah Malone
Leah Malone -Google user
3 years ago
Tyler was an exceptional employee, he made the whole process much more enjoyable. Could not have asked for a better employee to help me trade in & upgrade to the iPhone 12 Pro. He was great and so helpful! 10/10 recommend
Preciosa McDonald
Preciosa McDonald -Google user
3 years ago
The staff at the AT&T store were quite friendly & helpful when I brought my gear in for assistance. Luis was so patient & researched & really took his time to try to fix my issue. I recommend anyone to go to this branch because...Read More
John Hoover
John Hoover -Google user
3 months ago
Darrius was a great help and very courteous
Amanda Kinna
Amanda Kinna -Google user
2 years ago
Brittany is absolutely fantastic! I had no idea what she did for me and my kids was possible! She saved us sooo much money and so much stress and headache. Very very grateful for her! Thank you so very much! 🙃😊 …
Kerry Lyon
Kerry Lyon -Google user
3 years ago
Great service at this store. We came in to switch service to AT&T and Zachary walked us smoothly through the whole process. Although he was by himself on a Saturday morning, he managed to help everyone in line in turn. So friendly and knowledgeable. Thanks,...Read More

Features

Service options

check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments