I am here to express my disappointment and frustration with the recent experience I had at your store. As a customer, I expect to be treated with respect and professionalism, but unfortunately, that was not the case during my visit.
I had purchased a wall block...
Read MoreI am here to express my disappointment and frustration with the recent experience I had at your store. As a customer, I expect to be treated with respect and professionalism, but unfortunately, that was not the case during my visit.
I had purchased a wall block online for store pick up, and upon arriving at the store, I did not receive the usual email confirmation with the details of my purchase. Despite this inconvenience, I proceeded to the store to pick up my item. I was assisted by an older gentleman wearing a black shirt, who explained that the store did not receive my order. I understand that some systems can be slow it happens, and I was willing to consider other options.
However, I was shocked when the price of the item was significantly higher than what I had paid online. Which I am aware that online prices can be different from the store, however online didnt say it was for online only. The employee then asked for my phone number, which he should have done in the first place to check if I was an AT&T customer. While the price did come down, it was still not the amount I had paid online. The employee then made a suggestion that would result in me losing my money and his answer for everything was I cant. There was no explanation nor did he try to go above and beyond atleast attempt. You can tell when someone wants to help you.
I did speak with a representative over the phone and after speaking with a representative, it was confirmed that the price was indeed different. The representative suggested that the employee who assisted me may have picked up the wrong block and advised me to go back in and verify. When I walked back in you can tell the employee, he had a attitude still, your words may not say it but your body language says it all. I asked if he was the manager, to which he replied in the negative. I then requested for the manager's contact number, but he refused to provide it and accused me of wanting her personal number. I clarified that I only wanted the direct line number to the store for her.
What's crazy I admit I was irritated but not with him and I was okay I just wanted to speak to her for a better clarity. It wasn't until when I turned my back and seeing his reflection and facial expression he was speaking to a customer about me and that's when I said okay I will most definitely come back to speak to her about him as well. As a manaager myself I would skip the coaching he needs to find another job because customer service is not for him.
In-store pickup 
Restaurants
Hotels
Services
Stores
Lawyers
Health
Things To Do
Churches
Transportation
Walmart