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Call Direction Website Reviews

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AT&T Store is a cell phone store in Shakopee, MN.

AT&T Store Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4.8
(400 Reviews)
5
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2
1
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J P
J P -Google user
3 weeks ago
Wanted to give a review for my experience today at this store. I had to get something changed on my account and the Manager and Employee were beyond helpful. Very courteous and professional they helped me in minutes, getting my phone situated, SIM situation resolved and...Read More
Dragon21
Dragon21 -Google user
4 months ago
Wanna shout out to Josh for the wonderful job that he helped me out with. I was having a hard time through the phone, but Josh was there to help me Trade in my phone and it was easy. Keep up the good work!
Sam TaBelle
Sam TaBelle -Google user
3 months ago
Best experience I could have ever had. I was having so many problems with my iPhone 14pro and Josh and Mouri were fantastic at helping me find a new one.
Kathie Nelson
Kathie Nelson -Google user
7 months ago
Came in today because I had some questions about my plan and was thinking of upgrading, as soon as I walked in I was greeted by Zachary and Brendan both of them were very friendly and upbeat, I am very satisfied with my visit as...Read More
Ronda Lohman
Ronda Lohman -Google user
9 months ago
I worked with Zachary and I can say he is absolutely the best person for customer service I’ve ever seen, was on the phone going to bat for me with tech support for 4 hours, while also assisting multiple customers as he was helping me...Read More
Ashley nunez
Ashley nunez -Google user
a year ago
1000/10 recommend if you got a problem with your AT&T account and really need someone who can actually help (the best he can) and knows what he talking about JOSH is the MAN!! He was a tremendous help and his customer service was beyond my...Read More
Todd Jackson
Todd Jackson -Google user
9 months ago
Great customer service from Zachary. I went into the store with an issue regarding my promo credits. I'd been trying to resolve this for 13 months! Zachary was persistent and we finally found the right contact. The issue was resolved that day...Read More
Tony Gonzalez
Tony Gonzalez -Google user
a year ago
Zachary was phenomenal to say the least. I watched as he helped me and 3 other customers out at the same time and was able to stay attentive and give everyone really good customer support . I can definitely see why his the manager at...Read More
Erin Marchant
Erin Marchant -Google user
Edited 9 months ago
Yep...he did it again! Zachary has always come through for me! Today he made it so easy to get a new phone and cancel a line. He makes sure I got the best price, letting me know what impacts my bill by canceling a line...Read More
John Ruehling
John Ruehling -Google user
a year ago
I came in because I cracked one of my phones, worked with the manager Zac and I can say this has been one of if not the best experience I've ever has at a phone store. super knowledgeable, made things easy for me to understand...Read More
Riley O
Riley O -Google user
a year ago
We had a great experience last week replacing a damaged phone. Zac assisted us in getting a replacement quickly and efficiently while also helping several other customers that came in after us. We were grateful to be able to be taken care of more than...Read More
Kat Knowlton
Kat Knowlton -Google user
a year ago
Josh D. was FANTASTIC to work with. My phone had crashed in a way that a gentleman at Apple has seen reported only one other time. He was extremely patient and helpful in trying to solve the issues. We sat on the phone for a...Read More
Jess
Jess -Google user
11 months ago
Literally the best store experience I've ever had since being with AT&T. Brendan and his team mate go above and beyond to make things as stress free as possible while also being super kind and welcoming. 6/5 stars!
Brian Norman
Brian Norman -Google user
a year ago
My battery on my old phone was acting up only lasted about 2 hours and was super frustrating to deal with I worked with Brendan and he was absolutely amazing very thorough with understanding what I do and what I use my phone for helped...Read More
Tina Dumire
Tina Dumire -Google user
a year ago
The guys at this store were amazing. They took care of all the things we needed and also got us out of there in record time! They were able to answer all of our questions, give us quotes and got...Read More
Grog The Destroyer
Grog The Destroyer -Google user
a year ago
I have came to this store on several occasions for assistance with upgrades or troubleshooting problems with my devices. I typically come in and see Josh or Zac and both employees do well beyond the job! I am still with AT&T because of these guys!...Read More
Casey O'Neill
Casey O'Neill -Google user
a year ago
Josh was very helpful and smoothly processed upgrades for 3 lines on our account. Have received quality customer service numerous times at this location. Thanks again Josh!
Maggie Grignano
Maggie Grignano -Google user
a year ago
My husband and I went in to upgrade phones and worked with Zac and Martrell. They were both great! Helpful, down to earth, and patient. Other customers came in and sat with us as we waited for our phones to transfer data. We all talked...Read More
John Leroux
John Leroux -Google user
a year ago
We want to compliment Zach, mgr., on a job well done. He has been working with us for 3 months on our phones and the installation of our new smart tv and getting us on Direct tv. He’s been extremely patient and supportive...Read More
Jen Athmann
Jen Athmann -Google user
a year ago
Came in about a month ago and upgraded two of my phones. I have been with At&T for many years and this is by far the best store I’ve worked with. Josh and Zac were great to work with. Super friendly and extremely knowledgeable. Honestly...Read More
thuỳ liên trần thị
thuỳ liên trần thị -Google user
a year ago
I called 12 mins before the store closed and asking to come in adding another a line. The person (Zach) responded to the call told me to come in. I got there 6 minutes before the store closed, but Zach was really welcoming. He very...Read More
Austin Gardner
Austin Gardner -Google user
3 weeks ago
Needed a prepaid esim. Staff was very nice, quick, and efficient!
Dienye Jaja
Dienye Jaja -Google user
a year ago
Josh the assistant manager was fabulous I wanted to add a new phone to my account which he made super easy he even went above and beyond and made sure the account was up to date and we we’re getting the best deals AT&T has...Read More
Cole Praus
Cole Praus -Google user
a year ago
Went to Eden prairie the representatives over there weren't being very helpful and seemed irritated when we were asking them questions. we decided to come here because of the good reviews and I'm glad we did. Worked with the manager zac he …
Sandra Smith
Sandra Smith -Google user
Edited a year ago
Just wanted some information about upgrading came in today and I worked with Zac was 100% without a doubt the best service I've gotten at any wireless provider EVER!!!! definitely go to this store if u need anything got me set up with a new...Read More
Andrea Mesch
Andrea Mesch -Google user
a year ago
Phone wasn't sending text messages deduced to get a new one, I've worked with Josh and the manager Zac they are both super awesome and do a very good job of explaining things for you to understand. For sure some of the best customer experience...Read More
Jen Regenscheid
Jen Regenscheid -Google user
a year ago
Was having problems with my service so I decided to stop by to see what's going on. I worked with Zac and honestly the interaction was amazing super knowledgeable really knows his stuff. Changed my plan and I got a new phone. fast, easy and...Read More
Christina Lemos
Christina Lemos -Google user
a year ago
I appreciate the assistance provided by the AT&T employee named Jasha Wolfe in facilitating a smooth transfer of my phone to a new carrier, even after I had left the company to join a competitor. Their dedication to customer service was …
Reid Rasmusson
Reid Rasmusson -Google user
a year ago
I came in to this AT&T today because I was having some issues with my device and when I came in I was greeted right away by the sales person named Josh I told him about my issues and he got right to helping after...Read More
julz wrobleski
julz wrobleski -Google user
a year ago
Needed some help getting new phone activated I'm kind of a blonde so I was having a little trouble I was greeted by Zac and Josh right when I walked in Zac helped me out while he was working with another customer very professional and...Read More

Features

Service options

check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments