I am reviewing for one person at the AT&T store in Lewistown. His name is David. I accepted the "trade-in old phone for new S23" offer. I had a member of the store give me an extra line, never told me about the way AT&T...
Read MoreI am reviewing for one person at the AT&T store in Lewistown. His name is David. I accepted the "trade-in old phone for new S23" offer. I had a member of the store give me an extra line, never told me about the way AT&T would credit the free phone, nor discuss the HBO inclusion which I had already had with another internet provider. This was back in June, 2023. I spoke with 3 representatives from the main office, one each month trying to get this extra line removed from my bill, which was costing me about an extra $100 a month. The 5 star review is not for them. It is for a guy that works in the Lewistown retail store who helped me each time I had to go back and say, "David, it's still there." Today I respected his patience with me, his coolness with yet another representative from the main office, and his hopefully success at getting my bill reduced by the amount I was being charged for the extra line. We will see when my November bill appears. You go, David! Thank you for GREAT customer service!! AT&T, he deserves a raise!!!!
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