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Arc'teryx Santana Row is an outdoor clothing and equipment shop in San Jose, CA.

Arc'teryx Santana Row Review Summary

The summary is generated by AI, based on reviews.

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4.2
(46 Reviews)
5
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1
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Pherdzo9o
Pherdzo9o -Google user
2 years ago
I am a fan of arcteryx, and I couldn't miss the opening, the place is very nice, the staff very attentive, especially Anna, I just bought one more cap for my collection......APRIL 26, 2022 GET A PERMIT TO BE SUMMIT AT THE WHITNEY 14,503 TALL,...Read More
Mike X
Mike X -Google user
3 years ago
High end outdoor gear.Brand consists of a pinch of (oddly priced at reasonable levels) climbing gear, which is eclipsed by a line of high end outdoor clothing.The retail store here is clothing only and targeting the high end $.
TuT兔 Zzzz
TuT兔 Zzzz -Google user
2 years ago
Super great shopping experience!The shop assistants are very professional and can give the best suggestions for each series...Will come again! ! 🧡🐦
Linh Lam
Linh Lam -Google user
a week ago
Jan 1st of 2025, first day of the year at this store. I have been to different locations for this brand in California. However, this store specifically has the worse manager and she has the worse customer service. She did not respect her customer. She...Read More
Thank You
Thank You -Google user
a month ago
I've been shopping with countless brands for over 20 years, but Arc'teryx Santana Row has hands down the worst customer service I've ever experienced.The staff act like Arc'teryx online is a completely separate company, constantly making excuses about how the website is "not in their...Read More
Tyler Price
Tyler Price -Google user
3 years ago
No Review Text
Edson-Jossue Duran
Edson-Jossue Duran -Google user
8 months ago
Let me start by saying I didn’t purchase anything on my visit to the Santana Row location, but I had an amazing experience.I have zero knowledge of how to layer properly for hiking or going to Tahoe in the winter and let alone skiing or...Read More
Natalie Svantesson
Natalie Svantesson -Google user
a year ago
Arc'teryx is amazing! I have been wearing their brand for over 18 years and have never been disappointed with their apparel. They have the best customer service around...detailed, on the ball, speedy responses, efficient, easy to work with, and more. Their brand...Read More
Jimmy Castellanos
Jimmy Castellanos -Google user
a year ago
Bad customer service and inexperienced staff. They double-charged my card twice and wouldn't refund me. Instead, they told me to refute the charge with my bank, which took valuable time out of my day. They said the additional charge never showed up in their system,...Read More
Sam Iveson
Sam Iveson -Google user
2 years ago
Excellent customer experience, I came to ask if there was anything I could do for my Wife’s ripped jacket. Reece walked me through the repair process in store without hesitation. Great to speak to employees that clearly know what they are talking about. Would highly...Read More
Alex Lin
Alex Lin -Google user
a year ago
This store is actually mediocre. The staff are nice but they're not athletes. If you're looking for actual Arc'teryx outdoor and climbing gear you should order it online instead. I went in looking for a pullover fleece specifically for climbing and I said I didn't...Read More
Kam Mitchell
Kam Mitchell -Google user
a year ago
Went in with a pair of ripped pants I had issues with customer service with, Reese helped resubmit my forms and made sure they were going to be taken care of this time and was extremely apologetic about customer services not working out for me...Read More
Regan Brunetti
Regan Brunetti -Google user
2 years ago
This is your average run of the mill rich people strip mall. Lots of interesting and high end chain shops for people that think shoes need to cost 700$. To each their own I guess. Pretty looking like a Disney world universe when you consider...Read More

Features

Service options

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check icon In-store pickup
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check icon Same-day delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Planning

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Payments

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check icon Debit cards
check icon NFC mobile payments