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Apple Kenwood Towne Centre is an electronic store in Cincinnati, OH.

Apple Kenwood Towne Centre Review Summary

The summary was generated by AI, based on reviews.

This Apple Store at Kenwood Towne Centre offers an exceptional shopping experience with friendly and knowledgeable staff, a wide range of products, and impressive in-store displays. Customers rave about the helpful Genius Bar and seamless purchase process.

Review Rating Chart

Yelp: 4.5/5

Google Reviews: 4.4/5

Apple Website: 4.8/5

Facebook Reviews: 4.6/5

TripAdvisor: 4.5/5

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Reviews & Ratings

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(1710 Reviews)
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Timothy Echevarria
Timothy Echevarria -Google user
7 years ago
Great customer service and support. I took my daughter's iPhone 6 to change out the battery after scheduling it online. This was my first time in an apple store and I was surprised how busy this mail store was. They greeted me promptly, looked up...Read More
Anthony Robert
Anthony Robert -Google user
10 months ago
I wish their show stores offered more of a selection like they used too but it is what it is . They do offer a huge selection of stores and high end clothes and apparel and they have something for everyone. They have good food...Read More
SINAFOLD
SINAFOLD -Google user
3 years ago
Made and appointment online for 6:40 and, despite it being very busy, was with a tech within 10 minutes. Isabella was awesome and really went above and beyond to diagnose our device. Unfortunately it couldn't be repaired but thank goodness for the Apple Care extended...Read More
Rick Seal
Rick Seal -Google user
a month ago
I came in on a busy weekend day needing my iPhone 16 restored. Zaire (my apologies if spelling is incorrect) put on a CLINIC for professionalism and human interaction. Not only was she able to help me, but often could be found helping other customers...Read More
Alex Gold
Alex Gold -Google user
4 weeks ago
Elizabeth went above and beyond to help me contact and resolve an issue that was entirely caused by my cell carrier even though the carrier was being very difficult to work with. If it wasn’t for her above and beyond service in solving an issue...Read More
Grace Walter
Grace Walter -Google user
2 weeks ago
Tom was amazing! I thought I was in a load of hurt, but he helped me out more than I was expecting. Highly recommend Tom as your Genius Bar aide! Love apple products and employees.
Daniel
Daniel -Google user
a month ago
Online order pickups are easy, discrete, and professional. The staff handling my pickup on July 4th were kind, helpful, and quick. I was in and out in 5 minutes (maybe less). I have been to this store a ton in the past and the staff have...Read More
Katie Hoffman
Katie Hoffman -Google user
2 months ago
Tom at the Genius Bar spent 3 hours helping me restore my MacBook. He was very patient and helpful and made a stressful situation much easier. Great customer service and a very grateful customer 😊 …
Hannah Nalley
Hannah Nalley -Google user
5 months ago
I don’t always love going into the Apple Store just because it can be overwhelming, today was different. I met the nicest employee today and he was a true gem. Paul was the one who helped my husband and I. He is one of their trainers...Read More
Jack Graff
Jack Graff -Google user
a week ago
Megz is the best service tech I've dealt with. Such a pleasant experience!! Jeff was pretty awesome too
Liliana Schmidt
Liliana Schmidt -Google user
2 weeks ago
My phone was repaired in a timely manner and the service was great as well. The staff was helpful and made the process smooth and easy.
Cyndy Driehaus
Cyndy Driehaus -Google user
3 months ago
I had an appointment and I’m glad because it was Sunday and packed. Customer service was great. They got me right in and Joey was my associate and he did even he could to help me
orifjon radjabov
orifjon radjabov -Google user
a month ago
Service respected Lorelei. Master of her craft and quality customer service, thank you for the service and deserves 5 stars, thank you very much.
Liberty Dental
Liberty Dental -Google user
5 months ago
Visit to Apple Store was great, Mr Robert the sales Tech was phenomenal, he knew what he was doing, it was very educational and well coordinated smooth transaction to IOC 16pro.
Krystyna King
Krystyna King -Google user
3 months ago
I needed a new case for my IPhone 15 today. Silas was very pleasant, engaging and took me directly to the wall.
Layne M
Layne M -Google user
a year ago
I recently purchased an Apple Watch and had an exceptional experience from start to finish. The representative took the time to explain all the options clearly, ensuring I found the perfect model for my needs.What really stood out was the patience and dedication to teaching...Read More
Greg Huntington
Greg Huntington -Google user
5 months ago
EXCEPTIONAL service with undivided attention from JE and LILLI at the Kenwood Apple Store over the past week. We purchased TWO iPhone 16 Pro phones (huge upgrade for us given our 10/12 series models) plus an Apple Series 10 Watch. Upgrading our phones, connecting to...Read More
Ashlee Booker
Ashlee Booker -Google user
2 weeks ago
Always a good experience here the shops are nice and clean the atmosphere is nice
Bobir Akhmadiyorov
Bobir Akhmadiyorov -Google user
2 months ago
I was at the Ushbay mine today and they provided excellent service, especially the manager Mellesa. they are very polite😊😊😊 …
Melissa Heseman
Melissa Heseman -Google user
5 months ago
I don't personally use Apple products, but I did a delivery for this company and they were very polite and clean and well organized.

Features

Service options

check icon Curbside pickup
check icon Delivery
check icon In-store pickup
check icon In-store shopping
check icon Same-day delivery

Accessibility

check icon Wheelchair accessible elevator
check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Offerings

check icon Repair services

Amenities

check icon Wi-Fi

Recycling

check icon Electronics

Payments

check icon Debit cards
check icon NFC mobile payments
check icon Credit cards