We were new to dealing with a bone fracture and required a boot. The doctor provided us with a list of locations to choose from. Unfortunately, we picked the wrong one. Initially, I left the patient in the car while I enquired about the prescription....
Read More
We were new to dealing with a bone fracture and required a boot. The doctor provided us with a list of locations to choose from. Unfortunately, we picked the wrong one. Initially, I left the patient in the car while I enquired about the prescription. The person who assisted me, I believe he is the owner, stated that it wasn't necessary to see the patient. The boot proved to be too much for the elderly patient, so we returned to see if there were other options. Unfortunately, there weren't, so we returned the unused item. The boot was partially paid for by Medicare and we paid the remaining amount out of pocket. We were advised that processing the return would take around a month. This occurred four months ago in April, and we still haven't received a refund. They charged Medicare $300 and us $60 for a product that was never used and was not properly fitted. I plan to contact Medicare to discuss this further. I wanted to share this experience to caution others.