I am extremely disappointed with the level of care and service provided at this office. My father had an urgent eye issue that required immediate attention, yet the staff demonstrated a complete lack of compassion and urgency, prioritizing financial concerns over patient care.
When I called...
Read MoreI am extremely disappointed with the level of care and service provided at this office. My father had an urgent eye issue that required immediate attention, yet the staff demonstrated a complete lack of compassion and urgency, prioritizing financial concerns over patient care.
When I called the office the day before, Azita initially refused to schedule an appointment due to insurance concerns. I explained that I was willing to pay out of pocket because of the urgent nature of the situation, but instead of focusing on my father’s critical condition, she made sure to emphasize a $75 no-show fee. It was disheartening to hear that a potential fee was more important than addressing a medical emergency.
When we arrived at the office, Azita was again unhelpful and insisted on collecting payment before we had any understanding of my father’s condition. I complied, but unfortunately, this did not lead to any improvement in service. The doctor and staff, who are Farsi-speaking, made no effort to communicate with my father in his native language, making it even more difficult for him to convey his concerns during a stressful and urgent situation.
Dr. Yeroushalmi’s demeanor was dismissive and unprofessional. He conducted a rushed examination, repeatedly stating that he could not assist us, and abruptly ushered us out of the room. While he eventually processed a refund, the lack of empathy and professionalism we experienced throughout the visit was unacceptable.
It is deeply concerning to witness a medical office place financial considerations above patient well-being, particularly in an emergency situation. I would not recommend this practice to anyone seeking compassionate, respectful, and patient-centered care.
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