I purchased a 2017 Alfa from another dealership. However, it had several issues, which were covered by the warranty.
I had been to this dealership 2 times prior with no issue. However, this third time was the worst experience I have ever had with an auto...
Read MoreI purchased a 2017 Alfa from another dealership. However, it had several issues, which were covered by the warranty.
I had been to this dealership 2 times prior with no issue. However, this third time was the worst experience I have ever had with an auto dealership.
My vehicle's dash went out and the car had to be towed an hour away to this dealership for them to fix. After 4 days I did not hear from them. I called several times and left messages for the service department. (They are notorious for not picking up the phone or returning calls).
As a nonprofit professional, I have to be persistent; so I kept following up and leaving messages every other day. I finally spoke with Hymie in the Service Department who said he was busy but that he would call me back in an hour.
Two-three days later, I called him again. Once I got him on the phone he was belligerent. He was upset that I was calling so frequently. I told him that he said he was going to return my call in an hour, but failed to do so. He came back stating he didn't have the information on my vehicle to call me back. His voice was raised, he shouted and was EXTREMELY RUDE. He treated me as if I were an underling, not a customer.
If he had spoken that way to anyone else, there would have been a shouting match. But I didn't want to sink to his level.
All it would have taken was for him to have someone call me back and say as soon as they had information to share, they would call. But no, he lashed out at a customer he had been ignoring (after having their high-end vehicle in their service department for over a week) without an update.
Also, as a minority woman, I felt part of the reason he treated me the way he did was because I am black. I am not mistaken about that.
To speak to me in such a rude and unprofessional manner should have had repercussions, but it did not.
They ended up having to replace the entertainment system and speedometer. (They had my vehicle a little over a month). When I picked it up, it was not washed. Three weeks later, the entertainment system has yet another issue (a blank screen). When I had Alfa Customer Service call to set up an appointment, they were told by someone named Bryce that they did not want to work on my vehicle.
I was treated horrifically and they decide I'm not welcome, instead of repremending Hymie?
That is Alfa Romeo, Newport Beach.
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