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About

ACS Home Security - Business Security Systems & Security Guard Services is a security system supplier in Los Angeles, CA.

ACS Home Security - Business Security Systems & Security Guard Services Review Summary

The summary was generated by AI, based on reviews.

Pros

ACS Home Security is praised for its reliable and efficient security systems, with many customers appreciating the prompt response to security concerns. The company's security guards are also commended for their professionalism and courteousness. Additionally, ACS Home Security offers customizable security solutions to cater to individual business needs, making it a popular choice among business owners.

Cons

Some customers have reported issues with the company's customer service, citing long wait times and unhelpful representatives. A few reviewers have also mentioned that the security systems can be prone to false alarms, which can be frustrating and costly. Furthermore, some customers have noted that the prices for ACS Home Security's services can be higher than those of its competitors.

Review Rating Chart

Google Reviews: 4.2/5

Yelp: 4.1/5

Trustpilot: 4.5/5

BBB: A+

Angie's List: 4.5/5

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Reviews & Ratings

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4.2
(220 Reviews)
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Babette Walter
Babette Walter -Google user
2 months ago
I’ve had such great service from ACS. The repair guy Steve has been on time and so knowledgeable on my old system. He’s a really nice guy too. He’s been here a few times in the last few years and always professional and cheery. They...Read More
Chuck Vogel
Chuck Vogel -Google user
2 months ago
Ray, the ACS rep who provided the service was excellent. He was here about two years ago and knows our system very well and efficiently put it back into working order in less than an hour. Arranging for the appointment was easy and...Read More
Jane Marlis
Jane Marlis -Google user
3 months ago
Fantastic experience with ACS! Chris diligently guided us through our best security options. Gellert & his assistant did a terrific!! job installing everything, as well as walking us through the logistics of using the system. The technology part was very easy to implement. I highly recommend...Read More
Benjamin Emein
Benjamin Emein -Google user
2 months ago
I appreciate the ACS team. They are super helpful and caring to ensure client satisfaction and safety. They truly provide security and safety to my neighborhood. Thank you Emil, Chris and Oscar.
Rony Rosenbaum
Rony Rosenbaum -Google user
2 months ago
Contract was straightforward and fair. Rick and Tibor showed up when they said they would. Tibor was efficient and effective, alarm system up and running inside of 90 minutes.
laura stovitz
laura stovitz -Google user
3 months ago
Horrible. Missed first appointment completely. Did not show up for second appointment within 4 hour window. Never called or communicated. Put in defective products. Wanted to charge for follow up to correct their faulty work.
Mike W
Mike W -Google user
3 months ago
Steven has worked on my system several times. He is very knowledgeable, works quickly and makes sure I understand what my options are and how the results work.
Jordin Mendelsohn
Jordin Mendelsohn -Google user
4 months ago
Unprofessional from top down. Repair service is good. Guards are terrible. Park and hide when should be driving.. understaffed . Patrol personal have lack of experience. All underpaid . Watch for long contracts.
Bruce Charnas
Bruce Charnas -Google user
2 months ago
Steve was incredible like he always is-did work quickly and effieciently and explained system.
Michael Lange
Michael Lange -Google user
8 months ago
The service person, Steven had a slot open up and was able to come to our house a week early. He immediately diagnosed the problem and was able to very efficiently fix it and completely explained what the issue was. I highly recommend ACS. We’ve...Read More

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Accessibility

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