I booked four services to have a special mother/daughter day. Our experience was somewhat mixed.
First, I will preface my honest comments by saying from making our appointment, to checking in to our appointments to each service person - everyone was very welcoming and...
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I booked four services to have a special mother/daughter day. Our experience was somewhat mixed.
First, I will preface my honest comments by saying from making our appointment, to checking in to our appointments to each service person - everyone was very welcoming and kind. The front desk person at check in was particularly pleasant. My massage was honestly not up to par by a long shot however. I got the sense maybe this person was unaccustomed to doing them? There was no discussion about what type of massage or what kind of pressure I would like. Although he did ask if I had any problem areas and I told him my shoulder. It was the softest massage I have ever had and I have had a lot to compare it to. In all honesty it did not remotely like a typical massage I have had anywhere else - around the world even. In fairness - I did not tell him to do it firmer as it was so odd - I didn’t think he was a true massage therapist. I probably should have spoken up and that is my bad. So, while he was very nice - it was disappointing and I would not go back for this particular service. Also, at times the noise level was very high. I asked at one point if we were by the break room and he said the shampoo bowls were right outside the room and due to the noise of doing that service - the people talk loudly to communicate. Not conducive to a relaxing experience. I walked out of the service not feeling like I just had a massage at all. However, he was a very nice person.
My daughter’s manicure experience was ok but the service provider said, she normally does hair and had never done a manicure on someone before….what?? I am thinking my massage guy perhaps was really a haircare provider that stepped in to do a massage but that is not his wheelhouse area.
We both had facials and that experience was quite good. She is talented and definitely had a lot of expertise on skincare.
The style of the rooms for the facial and massage were very nice inside and well appointed - so kudos for whoever styled them - well done!
So, in a nutshell - our impression was that Accolades strong wheelhouse is hair services, and that is their bread and butter service line. Massage and nails - not so much - although they offer them to show-a full suite of options. So, if getting nails done or a massage - I would go elsewhere. But again, very nice staff. So - it was a very mixed experience.