Working with ABD Office Solutions to get a new XEROX Printer has been a real headache and will never purchase any other items from them ever again! They sold faulty equipment that they tried to repair and still had problems which they refused to stand...
Read MoreWorking with ABD Office Solutions to get a new XEROX Printer has been a real headache and will never purchase any other items from them ever again! They sold faulty equipment that they tried to repair and still had problems which they refused to stand behind and take care of.1) Installer forgot to line up casters on my finisher unit and so prints were getting jammed (no doubt causing a ton of other problems for us in the future). The tech who came to install the unit even bent the unit to get it fitted onto the printer. This is video documented as well.2) They replaced a faulty drum with a drum meant for 220 v hookups. Unfortunately for us, we don't have that kind of voltage running through our walls so we had to replace this as well.3) The inverter module on this same unit is faulty again and doesn't print duplex jobs, they've already replaced it once, but won't stand by their products and replace it again citing that now the unit is out of warranty.This is completely unacceptable in our eyes and we don't recommend doing business with ABD office solutions.
These three strikes are enough to make us throw in the towel and advise others to stay away! I can not stress enough how much of a pain it is to work with them.
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