ICE IS NOT FREE WITH DRINK. This is a TERRIBLE place to stop in at. Very run down. The worst in customer service. Stopped in for a Big Gulp©. With the 7-11 Rewards Program using your phone number on the keypad the price is reduced...
Read More
ICE IS NOT FREE WITH DRINK. This is a TERRIBLE place to stop in at. Very run down. The worst in customer service. Stopped in for a Big Gulp©. With the 7-11 Rewards Program using your phone number on the keypad the price is reduced to .69 cents from $1.99. Same In every 7-11 across the U.S. In THIS STORE ice is EXTRA. The man behind the counter yelled at me and attempted to chase me outside and blocked me from leaving. I first paid for my cup and drink, and then they give you the cup. Then you go to the machine and fill it up. I filled it all the way to the top with ice, then my drink. Like any other customer. As I attempted to walk away and walk out, what I assume is the owner yelled at me. He stopped and said I did not pay. He yelled and said I was stealing. I said I just paid the lady, she gave me the cup with my rewards price. He said, "NO you did not you pay for the ice, ice not free- you pay extra for ice- you filled it up with too much ice. You're only supposed to fill it up half with ice half drink selection!". He kept yelling that ice is not free and that ice is $0.40 extra. I said what are you talking about and then he pointed to the sign in the back on top of the BIG GULP© machine and there's a sign there that says ice is not for free. I did not want to argue and I said fine let me go and get your $0.40. He said you leave drink here. I said no that's my car I'm walking out and getting it. He tried to block me, but I just opened the door and walked out.I put my drink on top of the car, opened the door got fifty cents and walk back in. He yelled, give me my money. I dropped it on the floor in front of him. I told him to bend over and pick it up and keep the change you filthy animal.