Starbucks Springfield

So im a little upset that this place literally added a tip to my order without me okaying it! Note- I don’t mind tipping…I DO mind when they do it for me without asking! So here is the story (screenshots of transactions below), Sept 18th at 7:10pm I go through drive through and order a grande regular black coffee, and a grande pumpkin spice hot latte.. I thought I heard the lady at the speaker say “total is 9.95” when I get to window I hand her my card and she swipes it on the inside where I can’t see and I get card back and coffee and leave and I notice I got charged 10.95?! I said to myself I swore she said 9.95??! Did she just give herself a freaking tip without asking me?! I thought maybe I just misheard her at the speaker box and it was actually what they charged me but I was very skeptical….so today (Sunday sept 29th) at 6:53pm I went through drive thru again and ordered exact same order, nothing different and the total was infact 9.95 and it was what this lady charged my card! So it means the last time the First Lady did infact give herself a dollar tip!!! Since when do you have the right to give yourself a tip out of my debit card?! That is CRAZY!! Anytime before this they would put the card reader outside window and you have option to give a tip on screen and I always do, but in this case taking my card behind the glass and not giving an option really I didn’t think to ask so don’t get me wrong like I’m a non tipper here….regardless the point is they gave themselves a tip WITHOUT ASKING OR TELLING ME OR ANYTHING! I of course wanted to make sure I just didn’t hear the total correctly the first time at speaker box and it was infect 10.95 so I didn’t push it the other week but today now that I know I was correct I’m writing the review, because it is absolutely wrong to pay yourself anything out of someone else’s account without there permission, had you put the tip screen out the window I’d of gave you one on my own will but now I’m not even doing business with this location at all period, stealing from customers is a criminal act I’m sure! Service Take out Meal type Other Price per person $10–20 Food: 4 Service: 1 Atmosphere: 1

Sierra who was working the drive through today 12/16. She truly went above and beyond to ensure my drink was up to standard. I put a mobile order through and my cold foam at soaked into my drink. She was hesitate to hand the drink off to me due to quality. My drink tasted so good either way. I also forgot to order a pup cup and of course she offered. Truly went above and beyond. Thanks girlie 💕 Food: 5 Service: 5 Atmosphere: 5

Employees need to be familiarized with company protocol when they mess up a drink. I was first given the wrong size and also mentioned it didn't look like there was any strbry açaí in my strbry açaí drink. Tasted it, and it was all green tea. Asked them to make it correctly since I paid for a refresher and not green tea, she handed me a cup with about 4oz of açaí in it. I appreciate being given the ingredient that was missing, but I also paid for the portion of them to make the drink, and not for me to attempt to spill it all over my car. The attitude from the window lady didn't help.

When I ask for a double blended Frappuccino, I want it double blended. We ordered 3, and none were made correctly. These things do not come up with the straw if they are not properly blended. You charge enough for these drinks, please get the order correct. Food: 4 Service: 3 Atmosphere: 4