Starbucks in Naperville

If you were planning on going to the Starbucks during rush hour or while it’s busy, just don’t. The building itself is new, clean and beautiful but the drive-through is the most chaotic and unorganized thing I have ever witnessed following a high school prom or something. There are cars everywhere coming from every direction trying to get in line first. The line moved very slowly. They made my order well with my cheese danish is rather cold. This cup of coffee is going to cost you a solid hour of your life. I guess once you get it in your hands though it’s worth it?

This is by far one of my favorite Starbucks locations. My drink is always on point, the staff is really kind (Especially Heather & Donovan!), and today when I made a mistake and place my order at the wrong location 🤦🏼‍♀️ they didn’t hesitate to make it for me anyways! Thank you for being the best!

I placed an online/drive thru pick up order for a Venti Strawberry Acai Lemonade Refresher with extra Strawberry based and NO ICE. Upon arrival, I waited in line for about 30 minutes. That was the first issue. I'm not sure what was going on, but it shouldn't have taken that long to make drinks. Secondly, my drink was not made until I made it to the window. The young lady handed me my drink, filled halfway with ice. This is why I ask for no ice because they always put an excessive amount and it waters the drinks down. I told her that it was supposed to be NO ICE. All they did was pour it into another cup without the ice because she came back way too fast. I didn't want to make a fuss, so I just took it and pulled off. Upon pulling off, I tasted my drink, and there wasn't an inclusion insight, and to make matters worse, they made it with water instead of lemonade. At this point, I'm steaming. These drinks are too expensive to not be made right. So I had to go in. I definitely did not have the best attitude because the entire experience was terrible. I spoke with the manager and showed him my receipt. He took a picture of it and had the young man who must've made it the first time, make it again, and what did he do? He makes the same mistakes. He asked me how I wanted it made as if he could not read what was on the receipt. I told him to read the receipt. The young man proceeded to put water and did not add inclusions AGAIN. So, I stopped him and asked what's the damn problem because now I feel that this is being done intentionally. You have the receipt yet you're going to give me what you want to give me? So he remakes it and puts the top on, I mention the inclusions AGAIN and he told me that he wasn't done making it. If I hadn't corrected him for the 1000th time, that young man would have given me my drink without all of the ingredients AGAIN. I'm not sure what's going on with Starbucks as a whole because every location that I have been to customer service sucks. They halfway make your drinks instead of telling you that they're out of stuff. There is never compensation for not having all of the ingredients. They just expect you to take what they made. There is always an attitude as if you're inconveniencing them when needing your drinks remade. It's just not what it used to be. I'm just going to have to start taking my money elsewhere.

The cappuccino had 2 tablespoons of espresso in it and even with the foam it barely filled half a smalll cup. It’s ridiculous to cut corners with a $6 small drink. And this wasn’t the first time. Their cappuccinos have been shrinking, but today was absurd.

In our neighborhood. The staff has consistently been great; friendly, helpful and quick. I love the reusable cups bonus stars and the staff is more than patient to handle that as well. The drinks taste like any other Starbucks (or coffeehouse for that matter), so you'll know if you like them or not. The building is cozy and inviting to be inside.

Wasn’t that long of a wait but drink was WAY under filled. Also, got my drink wrong! I ordered a Strawberry Açaí with NO inclusions. The lady put the strawberries in, read the label of no inclusions, and poured out the drink with some seeds still in the bottom. I am allergic to some seeds and was scared that I may get an allergic reaction. The drink was filled to about 7/8. I know that doesn’t sound like a lot but a lot was missing. I asked the worker “Katelyn” if she could put more. She started at me, and kept working on other drinks. As I was trying to get her attention, I noticed that other drinks were under filled too! Even the coffee’s! Extremely disappointed and couldn’t get any help from the in-store Starbucks and thought that I should have at least gotten my money back. Very disappointed.

Stopped here yesterday late afternoon early evening and I feel so bad for the staff. The line for the drive-through was around the building. There was a ton of people inside lots of mobile orders and there was only three people working. They were doing their best to keep up with everything. Wish there was more staff to help them out.

It was a busy morning which I understand but after waiting 30 minutes ( yes, really 30 minutes) to get the coffees we did not even get all the coffees we ordered. The person forgot to put them all in. We did not want to wait another 30 minutes at that point. What a waste of time and energy!