On 5/2 I made a purchase for 60.09 at the fargo location. I had bought some fake eyelashes and a few other things for a trip.
I had requested an email be sent to me, I never received such an email. I thought that was odd...
Read MoreOn 5/2 I made a purchase for 60.09 at the fargo location. I had bought some fake eyelashes and a few other things for a trip.
I had requested an email be sent to me, I never received such an email. I thought that was odd and immediately went back to the store, they couldn't provide a receipt at all and told me to reach out to corp. I work in tech, so I get that sometimes things happen with emails.
I contacted their corporate office, who told me ulta could look up the transaction. When I came into the store, they couldn't find any transaction associated with my account or phone number. They offered me $10 for the $50 some odd merchandise. I said nope, and contacted their corporate office. Their corporate office could not locate any transaction and continued to point me back to the store.
I requested a conference call as the store vs corp had different ideas of this transaction and providing a receipt. It's crazy to me that menards somehow posses the ability/technology to look up receipts by credit card number and ulta can't?? Corp never emailed me back.
Unfortunately, I had to dispute the transaction. ULTA provided back "proof" of a gift card transaction that occurred on 4/11 which is wild to me because I literally was not in the state and I provided that proof back to my credit card company, dates do not match and neither do the memebrIDs on the receipt. IDK who is doing the dispute work at this location/corp but come on.
Therefore, I am speculating that the cashier entered in their own phone number/memberID to get the points - which is why they can't find the transaction in question.
Lesson learned: Don't shop here and if you do, get a physical receipt printed.
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