I received courteous, informative and thorough execution TODAY from Agent, Mona. My 2nd call to her was to confirm cancelation of my initial request made on Monday, May 19, 2025 to cancel my auto insurance. Mona was extremely apologetic and patient due to my annoyance...
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I received courteous, informative and thorough execution TODAY from Agent, Mona. My 2nd call to her was to confirm cancelation of my initial request made on Monday, May 19, 2025 to cancel my auto insurance. Mona was extremely apologetic and patient due to my annoyance with the failure of the original Agent I'd spoken with to effectively process my request. Unfortunately I did not note her name from my initial request call on May 19th. I asked for some type of confirmation which she stated was unable to oblige. However, oddly when asked, Mona offered to send me a texted confirmation of my request during OUR call which gave me the assurance that my request had been completed.
Thank you, Mona, much appreciated.