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Thompson & Thompson Service Group in Garden City

4.7 (231)

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About

Thompson & Thompson Service Group is a trusted and reliable provider of essential home services in Garden City, GA. As a licensed Plumber, Electrician, and HVAC contractor, we offer a wide range of solutions to keep your home running smoothly. From leaky faucets to electrical outages, and from heating and cooling issues to septic system service, our team of experts is dedicated to providing prompt, professional, and affordable services. With years of experience and a commitment to excellence, we strive to build long-term relationships with our customers. Whether you need routine maintenance, emergency repairs, or new installations, count on Thompson & Thompson Service Group to get the job done right.

Thompson & Thompson Service Group Review Summary

The summary was generated by AI, based on reviews.

Pros

Thompson & Thompson Service Group is a reliable and efficient HVAC company that provides excellent customer service. Their technicians are knowledgeable, friendly, and take the time to explain the issues and solutions. They offer competitive pricing, and their work is backed by a satisfaction guarantee. Additionally, they respond quickly to emergency calls and provide 24/7 service.

Cons

Some customers have reported minor issues with communication, such as delayed callbacks or unclear estimates. A few reviewers mentioned that the company's prices can be slightly higher than those of competitors. However, most customers agree that the quality of service and attention to detail make up for any minor drawbacks.

Review Rating Chart

Google: 4.8/5

Yelp: 4.5/5

Facebook: 4.9/5

Better Business Bureau: A+

Angie's List: A

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Reviews & Ratings

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4.7

(231 Reviews)

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Margie Fields -Google user

7 months ago

We had an issue with tree roots in the main line due to a crack in the pipe. The first technician came out to find the pipe; he was courteous. The next technician conducted the repair, the next day or two; he was courteous as...Read More

Jime Wimmer -Google user

2 years ago

We had an issue a few months ago that returned and Thompson and Thompson came back out. Turns out our small problem was a massive one. One hole through our kitchen floor revealed a disaster under our slab. In the building or remodeling the prior home...Read More

Macgregor Bailey -Google user

3 months ago

Insanity Estimated over $1k to install a toilet at one of my rentals For a $150 toilet!!! 🤯 These people have absolutely lost their collective minds Absolute con artists STAY AWAY!!!!!!!!!

Sally Rountree Klein -Google user

2 weeks ago

Danny arrived promptly to check my drains, a problem that started when I inadvertently clogged my garbage disposal because I was too lazy to chop a bell pepper core into four pieces. No, I threw the whole thing in. Wrong. On a Thursday night. My...Read More

tony watts -Google user

a month ago

Charged my mother 1k to fix a wobbly toilet. Asked for itemized bill and didn't get one. It required 2 bolts and a wax ring. Called another company and they said it shouldn't cost any more than 200. They saw a...Read More

Cynthia Sample -Google user

a week ago

I would wholeheartedly suggest Thompson and Thompson to my neighbors.Alex, my technician, was fantastic. He was competent, knowledgeable, efficient, and courteous.

Sammy Nelson -Google user

a month ago

Preston quickly fixed our backup in our toilet and even went above and beyond to fix the rocking when putting it back on 10/10 service and friendly presence

Xander Battle -Google user

6 months ago

What you did to a customer is the worst thing I have seen in my line of work. Charging an elderly woman who lives alone $8,000.00 for a mast head and meter can is robbery and elderly abuse. You know and I know that mast...Read More

Eric Pavlick -Google user

4 months ago

Just had an extremely efficient and effective service completed by Justin. Great communication, prompt arrival, excellent service. Thanks.

Christopher Petys -Google user

8 months ago

I paid a premium price for after hours service. My technician was supposed to be here at 8:30pm per their (Joe’) text. It’s now almost 10pm and still no call no nothing. I have told them the urgency of this repair. Absolutely disgusted by this...Read More

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Thompson & Thompson Service Group Review Summary

Pros